diff --git a/app/templates/views/support/thanks.html b/app/templates/views/support/thanks.html
index b8248d1dd..b287053f0 100644
--- a/app/templates/views/support/thanks.html
+++ b/app/templates/views/support/thanks.html
@@ -22,14 +22,14 @@
           {% if out_of_hours %}
             We’ll reply within one working day.
           {% else %}
-            We’ll read your message in the next 30 minutes and reply within one
+            We’ll aim to read your message in the next 30 minutes and reply within one
             working day.
           {% endif %}
         {% else %}
           {% if out_of_hours %}
             We’ll read your message when we’re back in the office.
           {% else %}
-            We’ll read your message in the next 30 minutes.
+            We’ll aim to read your message in the next 30 minutes.
           {% endif %}
         {% endif %}
       {% endif %}