diff --git a/app/models/__init__.py b/app/models/__init__.py
new file mode 100644
index 000000000..f9efbffeb
--- /dev/null
+++ b/app/models/__init__.py
@@ -0,0 +1,27 @@
+from flask import abort
+
+
+class JSONModel():
+
+    ALLOWED_PROPERTIES = set()
+
+    def __init__(self, _dict):
+        # in the case of a bad request _dict may be `None`
+        self._dict = _dict or {}
+
+    def __bool__(self):
+        return self._dict != {}
+
+    def __getattr__(self, attr):
+        if attr in self.ALLOWED_PROPERTIES:
+            return self._dict[attr]
+        raise AttributeError('`{}` is not a {} attribute'.format(
+            attr,
+            self.__class__.__name__.lower(),
+        ))
+
+    def _get_by_id(self, things, id):
+        try:
+            return next(thing for thing in things if thing['id'] == str(id))
+        except StopIteration:
+            abort(404)
diff --git a/app/models/organisation.py b/app/models/organisation.py
new file mode 100644
index 000000000..d3753a431
--- /dev/null
+++ b/app/models/organisation.py
@@ -0,0 +1,140 @@
+from flask import Markup, abort
+
+from app.models import JSONModel
+
+
+class Organisation(JSONModel):
+
+    ALLOWED_PROPERTIES = {
+        'id',
+        'name',
+        'active',
+        'crown',
+        'organisation_type',
+        'letter_branding_id',
+        'email_branding_id',
+        'agreement_signed',
+        'agreement_signed_at',
+        'agreement_signed_by_id',
+        'agreement_signed_version',
+        'domains',
+    }
+
+    def __init__(self, _dict):
+
+        super().__init__(_dict)
+
+        if self._dict == {}:
+            self.name, self.crown, self.agreement_signed = None, None, None
+
+    @property
+    def crown_status(self):
+        return self.crown
+
+    @property
+    def as_human_readable(self):
+        if 'dwp.' in ''.join(self.domains):
+            return 'DWP - Requires OED approval'
+        if self.agreement_signed:
+            return 'Yes, on behalf of {}'.format(self.name)
+        elif self.owner:
+            return '{} (organisation is {}, {})'.format(
+                {
+                    False: 'No',
+                    None: 'Can’t tell',
+                }.get(self.agreement_signed),
+                self.name,
+                {
+                    True: 'a crown body',
+                    False: 'a non-crown body',
+                    None: 'crown status unknown',
+                }.get(self.crown_status),
+            )
+        else:
+            return 'Can’t tell (domain is {})'.format(self._domain)
+
+    @property
+    def as_info_for_branding_request(self):
+        return self.owner or 'Can’t tell (domain is {})'.format(self._domain)
+
+    @property
+    def as_jinja_template(self):
+        if self.crown_status is None:
+            return 'agreement-choose'
+        if self.agreement_signed:
+            return 'agreement-signed'
+        return 'agreement'
+
+    def as_terms_of_use_paragraph(self, **kwargs):
+        return Markup(self._as_terms_of_use_paragraph(**kwargs))
+
+    def _as_terms_of_use_paragraph(self, terms_link, download_link, support_link, signed_in):
+
+        if not signed_in:
+            return ((
+                '{} <a href="{}">Sign in</a> to download a copy '
+                'or find out if one is already in place.'
+            ).format(self._acceptance_required, terms_link))
+
+        if self.agreement_signed is None:
+            return ((
+                '{} <a href="{}">Download the agreement</a> or '
+                '<a href="{}">contact us</a> to find out if we already '
+                'have one in place with your organisation.'
+            ).format(self._acceptance_required, download_link, support_link))
+
+        if self.agreement_signed is False:
+            return ((
+                '{} <a href="{}">Download a copy</a>.'
+            ).format(self._acceptance_required, download_link))
+
+        return (
+            'Your organisation ({}) has already accepted the '
+            'GOV.UK&nbsp;Notify data sharing and financial '
+            'agreement.'.format(self.name)
+        )
+
+    def as_pricing_paragraph(self, **kwargs):
+        return Markup(self._as_pricing_paragraph(**kwargs))
+
+    def _as_pricing_paragraph(self, pricing_link, download_link, support_link, signed_in):
+
+        if not signed_in:
+            return ((
+                '<a href="{}">Sign in</a> to download a copy or find '
+                'out if one is already in place with your organisation.'
+            ).format(pricing_link))
+
+        if self.agreement_signed is None:
+            return ((
+                '<a href="{}">Download the agreement</a> or '
+                '<a href="{}">contact us</a> to find out if we already '
+                'have one in place with your organisation.'
+            ).format(download_link, support_link))
+
+        return (
+            '<a href="{}">Download the agreement</a> '
+            '({} {}).'.format(
+                download_link,
+                self.name,
+                {
+                    True: 'has already accepted it',
+                    False: 'hasn’t accepted it yet'
+                }.get(self.agreement_signed)
+            )
+        )
+
+    @property
+    def _acceptance_required(self):
+        return (
+            'Your organisation {} must also accept our data sharing '
+            'and financial agreement.'.format(
+                '({})'.format(self.name) if self.name else '',
+            )
+        )
+
+    @property
+    def crown_status_or_404(self):
+        if self.crown_status is None:
+            abort(404)
+        return self.crown_status
diff --git a/app/models/service.py b/app/models/service.py
index 64805f430..425fceb02 100644
--- a/app/models/service.py
+++ b/app/models/service.py
@@ -2,6 +2,8 @@ from flask import abort, current_app
 from notifications_utils.field import Field
 from werkzeug.utils import cached_property
 
+from app.models import JSONModel
+from app.models.organisation import Organisation
 from app.notify_client.api_key_api_client import api_key_api_client
 from app.notify_client.billing_api_client import billing_api_client
 from app.notify_client.email_branding_client import email_branding_client
@@ -18,7 +20,7 @@ from app.notify_client.user_api_client import user_api_client
 from app.utils import get_default_sms_sender
 
 
-class Service():
+class Service(JSONModel):
 
     ALLOWED_PROPERTIES = {
         'active',
@@ -50,25 +52,12 @@ class Service():
     )
 
     def __init__(self, _dict):
-        # in the case of a bad request current service may be `None`
-        self._dict = _dict or {}
+
+        super().__init__(_dict)
+
         if 'permissions' not in self._dict:
             self.permissions = {'email', 'sms', 'letter'}
 
-    def __bool__(self):
-        return self._dict != {}
-
-    def __getattr__(self, attr):
-        if attr in self.ALLOWED_PROPERTIES:
-            return self._dict[attr]
-        raise AttributeError('`{}` is not a service attribute'.format(attr))
-
-    def _get_by_id(self, things, id):
-        try:
-            return next(thing for thing in things if thing['id'] == str(id))
-        except StopIteration:
-            abort(404)
-
     def update(self, **kwargs):
         return service_api_client.update_service(self.id, **kwargs)
 
@@ -402,8 +391,14 @@ class Service():
         return None
 
     @cached_property
+    def organisation(self):
+        return Organisation(
+            organisations_client.get_service_organisation(self.id)
+        )
+
+    @property
     def organisation_name(self):
-        return organisations_client.get_service_organisation(self.id).get('name', None)
+        return self.organisation.name
 
     @cached_property
     def inbound_number(self):
diff --git a/app/models/user.py b/app/models/user.py
index e54315ed5..e9ec02707 100644
--- a/app/models/user.py
+++ b/app/models/user.py
@@ -2,7 +2,10 @@ from itertools import chain
 
 from flask import abort, request, session
 from flask_login import AnonymousUserMixin, UserMixin
+from werkzeug.utils import cached_property
 
+from app.models.organisation import Organisation
+from app.notify_client.organisations_api_client import organisations_client
 from app.utils import is_gov_user
 
 roles = {
@@ -192,6 +195,16 @@ class User(UserMixin):
     def is_locked(self):
         return self.failed_login_count >= self.max_failed_login_count
 
+    @property
+    def email_domain(self):
+        return self.email_address.split('@')[-1]
+
+    @cached_property
+    def default_organisation(self):
+        return Organisation(
+            organisations_client.get_organisation_by_domain(self.email_domain)
+        )
+
     def serialize(self):
         dct = {
             "id": self.id,
@@ -322,3 +335,7 @@ class AnonymousUser(AnonymousUserMixin):
     # set the anonymous user so that if a new browser hits us we don't error http://stackoverflow.com/a/19275188
     def logged_in_elsewhere(self):
         return False
+
+    @property
+    def default_organisation(self):
+        return Organisation(None)
diff --git a/app/notify_client/organisations_api_client.py b/app/notify_client/organisations_api_client.py
index d1d082e82..ed54537cc 100644
--- a/app/notify_client/organisations_api_client.py
+++ b/app/notify_client/organisations_api_client.py
@@ -1,3 +1,5 @@
+from notifications_python_client.errors import HTTPError
+
 from app.notify_client import NotifyAdminAPIClient, _attach_current_user, cache
 
 
@@ -9,6 +11,16 @@ class OrganisationsClient(NotifyAdminAPIClient):
     def get_organisation(self, org_id):
         return self.get(url='/organisations/{}'.format(org_id))
 
+    def get_organisation_by_domain(self, domain):
+        try:
+            return self.get(
+                url='/organisations/by-domain?domain={}'.format(domain),
+            )
+        except HTTPError as error:
+            if error.status_code == 404:
+                return None
+            raise error
+
     def create_organisation(self, name):
         data = {
             "name": name