diff --git a/requirements.txt b/requirements.txt
index ee6fae6fd..d54b7e9af 100644
--- a/requirements.txt
+++ b/requirements.txt
@@ -33,4 +33,4 @@ notifications-python-client>=3.1,<3.2
 awscli>=1.11,<1.12
 awscli-cwlogs>=1.4,<1.5
 
-git+https://github.com/alphagov/notifications-utils.git@13.5.0#egg=notifications-utils==13.5.0
+git+https://github.com/alphagov/notifications-utils.git@13.6.0#egg=notifications-utils==13.6.0
diff --git a/tests/app/main/views/test_templates.py b/tests/app/main/views/test_templates.py
index aa15e83f5..6ace9466e 100644
--- a/tests/app/main/views/test_templates.py
+++ b/tests/app/main/views/test_templates.py
@@ -1,6 +1,6 @@
 from itertools import repeat
 from datetime import datetime
-from unittest.mock import Mock, patch
+from unittest.mock import Mock, patch, ANY
 
 import pytest
 from bs4 import BeautifulSoup
@@ -32,6 +32,29 @@ def test_should_show_page_for_one_template(
     mock_get_service_template.assert_called_with(service_one['id'], template_id)
 
 
+def test_should_show_sms_template_without_downgrading_unicode_characters(
+    logged_in_client,
+    mocker,
+    service_one,
+    fake_uuid,
+):
+    msg = 'here:\tare some “fancy quotes” and non\u200Bbreaking\u200Bspaces'
+
+    mocker.patch(
+        'app.service_api_client.get_service_template',
+        return_value={'data': template_json(service_one['id'], fake_uuid, type_='sms', content=msg)}
+    )
+
+    template_id = fake_uuid
+    response = logged_in_client.get(url_for(
+        '.view_template',
+        service_id=service_one['id'],
+        template_id=template_id))
+
+    assert response.status_code == 200
+    assert msg in response.get_data(as_text=True)
+
+
 def test_should_show_page_template_with_priority_select_if_platform_admin(
     logged_in_platform_admin_client,
     platform_admin_user,
@@ -69,17 +92,12 @@ def test_should_show_preview_letter_templates(
     view_suffix,
     expected_content_type,
     logged_in_client,
-    api_user_active,
-    mock_login,
-    mock_get_service,
     mock_get_service_email_template,
-    mock_get_user,
     mock_get_user_by_email,
-    mock_has_permissions,
-    fake_uuid,
-    mocker,
+    service_one,
+    fake_uuid
 ):
-    service_id, template_id = repeat(fake_uuid, 2)
+    service_id, template_id = service_one['id'], fake_uuid
     response = logged_in_client.get(url_for(
         '{}_{}'.format(view, view_suffix),
         service_id=service_id,
@@ -609,3 +627,81 @@ def test_get_last_use_message_uses_most_recent_statistics():
 ])
 def test_get_human_readable_delta(from_time, until_time, message):
     assert get_human_readable_delta(from_time, until_time) == message
+
+
+def test_should_not_create_sms_template_with_emoji(
+    logged_in_client,
+    service_one,
+    mock_get_service_template,
+    mock_create_service_template
+):
+    data = {
+        'name': "new name",
+        'template_content': "here are some noodles 🍜",
+        'template_type': 'sms',
+        'service': service_one['id'],
+        'process_type': 'normal'
+    }
+    resp = logged_in_client.post(url_for(
+        '.add_service_template',
+        service_id=service_one['id'],
+        template_type='sms'
+    ), data=data)
+
+    assert resp.status_code == 200
+    assert "You can’t use ‘🍜’ in text messages." in resp.get_data(as_text=True)
+
+
+def test_should_not_update_sms_template_with_emoji(
+    logged_in_client,
+    service_one,
+    mock_get_service_template,
+    mock_update_service_template,
+    fake_uuid,
+):
+    data = {
+        'id': fake_uuid,
+        'name': "new name",
+        'template_content': "here's a burger 🍔",
+        'service': service_one['id'],
+        'template_type': 'sms',
+        'process_type': 'normal'
+    }
+    resp = logged_in_client.post(url_for(
+        '.edit_service_template',
+        service_id=service_one['id'],
+        template_id=fake_uuid), data=data)
+
+    assert resp.status_code == 200
+    assert "You can’t use ‘🍔’ in text messages." in resp.get_data(as_text=True)
+
+
+def test_should_create_sms_template_without_downgrading_unicode_characters(
+    logged_in_client,
+    service_one,
+    mock_create_service_template
+):
+    msg = 'here:\tare some “fancy quotes” and non\u200Bbreaking\u200Bspaces'
+
+    data = {
+        'name': "new name",
+        'template_content': msg,
+        'template_type': 'sms',
+        'service': service_one['id'],
+        'process_type': 'normal'
+    }
+    resp = logged_in_client.post(url_for(
+        '.add_service_template',
+        service_id=service_one['id'],
+        template_type='sms'
+    ), data=data)
+
+    mock_create_service_template.assert_called_with(
+        ANY,  # name
+        ANY,  # type
+        msg,  # content
+        ANY,  # service_id
+        ANY,  # subject
+        ANY  # process_type
+    )
+    assert resp.status_code == 302
diff --git a/tests/conftest.py b/tests/conftest.py
index 98d9a9f50..3da72832c 100644
--- a/tests/conftest.py
+++ b/tests/conftest.py
@@ -386,9 +386,8 @@ def mock_get_service_letter_template(mocker):
 
 @pytest.fixture(scope='function')
 def mock_create_service_template(mocker, fake_uuid):
-    def _create(name, type_, content, service, subject=None):
-        template = template_json(
-            fake_uuid, name, type_, content, service)
+    def _create(name, type_, content, service, subject=None, process_type=None):
+        template = template_json(fake_uuid, name, type_, content, service, process_type)
         return {'data': template}
 
     return mocker.patch(
@@ -399,8 +398,7 @@ def mock_create_service_template(mocker, fake_uuid):
 @pytest.fixture(scope='function')
 def mock_update_service_template(mocker):
     def _update(id_, name, type_, content, service, subject=None, process_type=None):
-        template = template_json(
-            service, id_, name, type_, content, subject)
+        template = template_json(service, id_, name, type_, content, subject, process_type)
         return {'data': template}
 
     return mocker.patch(