diff --git a/app/main/views/service_settings.py b/app/main/views/service_settings.py
index fd2479714..b472e5c67 100644
--- a/app/main/views/service_settings.py
+++ b/app/main/views/service_settings.py
@@ -163,7 +163,23 @@ def service_name_change_confirm(service_id):
 @login_required
 @user_has_permissions('manage_service')
 def request_to_go_live(service_id):
-    return render_template('views/service-settings/request-to-go-live.html')
+    return render_template(
+        'views/service-settings/request-to-go-live.html',
+        has_team_members=(
+            user_api_client.get_count_of_users_with_permission(
+                service_id, 'manage_settings'
+            ) > 1
+        ),
+        has_templates=(
+            service_api_client.count_service_templates(service_id) > 0
+        ),
+        has_email_templates=(
+            service_api_client.count_service_templates(service_id, template_type='email') > 0
+        ),
+        has_email_reply_to_address=bool(
+            service_api_client.get_reply_to_email_addresses(service_id)
+        )
+    )
 
 
 @main.route("/services/<service_id>/service-settings/submit-request-to-go-live", methods=['GET', 'POST'])
diff --git a/app/templates/components/tick-cross.html b/app/templates/components/tick-cross.html
index 6467b38ca..f6fbc9ecf 100644
--- a/app/templates/components/tick-cross.html
+++ b/app/templates/components/tick-cross.html
@@ -1,15 +1,20 @@
-{% macro tick_cross(yes, label) %}
+{% macro tick_cross(yes, label, truthy_hint='Can', falsey_hint='Can’t') %}
   <li>
     {% if yes %}
       <span class="tick-cross-tick">
-        <span class="visually-hidden">Can</span>
+        <span class="visually-hidden">{{ truthy_hint }}</span>
         {{ label}}
       </span>
     {% else %}
       <span class="tick-cross-cross">
-        <span class="visually-hidden">Can’t</span>
+        <span class="visually-hidden">{{ falsey_hint }}</span>
         {{ label}}
       </span>
     {% endif %}
   </li>
 {% endmacro %}
+
+
+{% macro tick_cross_done_not_done(yes, label) %}
+  {{ tick_cross(yes, label, truthy_hint='Done: ', falsey_hint='Not done: ') }}
+{% endmacro %}
diff --git a/app/templates/views/service-settings/request-to-go-live.html b/app/templates/views/service-settings/request-to-go-live.html
index ed8628485..16446d9fb 100644
--- a/app/templates/views/service-settings/request-to-go-live.html
+++ b/app/templates/views/service-settings/request-to-go-live.html
@@ -4,6 +4,7 @@
 {% from "components/radios.html" import radios %}
 {% from "components/page-footer.html" import page_footer %}
 {% from "components/banner.html" import banner_wrapper %}
+{% from "components/tick-cross.html" import tick_cross_done_not_done %}
 
 {% block service_page_title %}
   Request to go live
@@ -14,21 +15,35 @@
     <div class="column-five-sixths">
       <h1 class="heading-large">Request to go live</h1>
       <p>
-        Before you request to go live, make sure you’ve:
+        Before you request to go live, make sure that:
+      </p>
+      <ul class='bottom-gutter'>
+        {{ tick_cross_done_not_done(
+          has_team_members,
+          'Another person in your team has the ‘Manage service’ permission',
+        ) }}
+        {{ tick_cross_done_not_done(
+          has_templates,
+          'You’ve added some templates',
+        ) }}
+        {% if has_email_templates %}
+          {{ tick_cross_done_not_done(
+            has_email_reply_to_address,
+            'You’ve added an email reply to address on the <a href="{}">settings</a> page'.format(
+              url_for('main.service_settings', service_id=current_service.id)
+            )|safe,
+          ) }}
+        {% endif %}
+      </ul>
+      <p>
+        You also need to:
       </p>
       <ul class="list list-bullet bottom-gutter">
         <li>
           read our <a href="{{ url_for('.terms') }}">terms of use</a>
         </li>
         <li>
-          added <a href="{{ url_for('main.manage_users', service_id=current_service.id) }}">team members</a> to your account
-        </li>
-        <li>
-          specified your reply to email address or text message sender in your
-          <a href="{{ url_for('main.service_settings', service_id=current_service.id) }}">settings</a> page
-        </li>
-        <li>
-          added the templates you want to start with, making sure they follow the GOV.UK Service Manual standards for
+          make sure your messages follow the GOV.UK Service Manual standards for
           <a href="https://www.gov.uk/service-manual/design/sending-emails-and-text-messages">writing text messages and emails</a>
         </li>
       </ul>
diff --git a/tests/app/main/views/test_service_settings.py b/tests/app/main/views/test_service_settings.py
index e31f3737b..715c6690e 100644
--- a/tests/app/main/views/test_service_settings.py
+++ b/tests/app/main/views/test_service_settings.py
@@ -455,18 +455,76 @@ def test_should_raise_duplicate_name_handled(
     assert mock_verify_password.called
 
 
+@pytest.mark.parametrize('count_of_users_with_manage_service, expected_user_checklist_item', [
+    (1, 'Not done: Another person in your team has the ‘Manage service’ permission'),
+    (2, 'Done: Another person in your team has the ‘Manage service’ permission'),
+])
+@pytest.mark.parametrize('count_of_templates, expected_templates_checklist_item', [
+    (0, 'Not done: You’ve added some templates'),
+    (1, 'Done: You’ve added some templates'),
+    (2, 'Done: You’ve added some templates'),
+])
+@pytest.mark.parametrize('count_of_email_templates, reply_to_email_addresses, expected_reply_to_checklist_item', [
+    pytest.mark.xfail((0, [], ''), raises=IndexError),
+    pytest.mark.xfail((0, [{}], ''), raises=IndexError),
+    (1, [], 'Not done: You’ve added an email reply to address on the settings page'),
+    (1, [{}], 'Done: You’ve added an email reply to address on the settings page'),
+])
 def test_should_show_request_to_go_live_checklist(
     client_request,
+    mocker,
+    count_of_users_with_manage_service,
+    expected_user_checklist_item,
+    count_of_templates,
+    expected_templates_checklist_item,
+    count_of_email_templates,
+    reply_to_email_addresses,
+    expected_reply_to_checklist_item,
 ):
+
+    def _count_templates(service_id, template_type=None):
+        return {
+            'email': count_of_email_templates
+        }.get(template_type, count_of_templates)
+
+    mock_count_users = mocker.patch(
+        'app.main.views.service_settings.user_api_client.get_count_of_users_with_permission',
+        return_value=count_of_users_with_manage_service
+    )
+    mock_count_templates = mocker.patch(
+        'app.main.views.service_settings.service_api_client.count_service_templates',
+        side_effect=_count_templates
+    )
+    mock_get_reply_to_email_addresses = mocker.patch(
+        'app.main.views.service_settings.service_api_client.get_reply_to_email_addresses',
+        return_value=reply_to_email_addresses
+    )
+
     page = client_request.get(
         'main.request_to_go_live', service_id=SERVICE_ONE_ID
     )
     assert page.h1.text == 'Request to go live'
+
+    checklist_items = page.select('main ul[class=bottom-gutter] li')
+
+    assert normalize_spaces(checklist_items[0].text) == expected_user_checklist_item
+    assert normalize_spaces(checklist_items[1].text) == expected_templates_checklist_item
+    assert normalize_spaces(checklist_items[2].text) == expected_reply_to_checklist_item
+
     assert page.select_one('main .button')['href'] == url_for(
         'main.submit_request_to_go_live',
         service_id=SERVICE_ONE_ID,
     )
 
+    mock_count_users.assert_called_once_with(SERVICE_ONE_ID, 'manage_settings')
+    assert mock_count_templates.call_args_list == [
+        call(SERVICE_ONE_ID),
+        call(SERVICE_ONE_ID, template_type='email'),
+    ]
+
+    if count_of_email_templates:
+        mock_get_reply_to_email_addresses.assert_called_once_with(SERVICE_ONE_ID)
+
 
 def test_should_show_request_to_go_live(
     client_request,
@@ -564,6 +622,7 @@ def test_route_permissions(
         single_sms_sender,
         route,
         mock_get_service_settings_page_common,
+        mock_get_service_templates,
 ):
     validate_route_permission(
         mocker,
@@ -593,6 +652,7 @@ def test_route_invalid_permissions(
         api_user_active,
         service_one,
         route,
+        mock_get_service_templates,
 ):
     validate_route_permission(
         mocker,
@@ -624,6 +684,7 @@ def test_route_for_platform_admin(
         single_sms_sender,
         route,
         mock_get_service_settings_page_common,
+        mock_get_service_templates,
 ):
     validate_route_permission(mocker,
                               app_,