diff --git a/README.md b/README.md index d8c19710b..33451084f 100644 --- a/README.md +++ b/README.md @@ -96,3 +96,11 @@ Work through [commit `543be77`](https://github.com/GSA/notifications-admin/commi ## Contributing As stated in [CONTRIBUTING.md](CONTRIBUTING.md), all contributions to this project will be released under the CC0 dedication. By submitting a pull request, you are agreeing to comply with this waiver of copyright interest. + +## About the TTS Public Benefits Studio + +The Public Benefits Studio is a team inside of [GSA’s Technology Transformation Services](https://www.gsa.gov/about-us/organization/federal-acquisition-service/technology-transformation-services) (TTS), home to innovative programs like [18F](https://18f.gsa.gov/) and [Login.gov](https://login.gov). We collaborate with benefits programs to develop shared technology tools and best practices that reduce the burden of navigating government programs for low income individuals and families. + +We’re a cross-functional team of technologists with specialized experience working across public benefits programs like Medicaid, SNAP, and unemployment insurance. + +For more information on what we're working on, the Notify tool, and how to get involved with our team, [see our flyer.](https://github.com/GSA/notifications-admin/blob/main/docs/notify-pilot-flyer.md) diff --git a/docs/notify-pilot-flyer.md b/docs/notify-pilot-flyer.md new file mode 100644 index 000000000..b44812fa0 --- /dev/null +++ b/docs/notify-pilot-flyer.md @@ -0,0 +1,99 @@ +### The Public Benefits Studio + +The Public Benefits Studio is a team inside of GSA’s Technology +Transformation Services (TTS), home to innovative programs like 18F and +Login.gov. We collaborate **with benefits programs to develop shared +technology tools and best practices that reduce the burden of navigating +government programs for low income individuals and families.** + + +We’re a cross-functional team of technologists with specialized +experience working across public benefits programs like Medicaid, SNAP, +and unemployment insurance. + +### WHAT WE’RE CURRENTLY EXPLORING + + ++++ + + + + + + +

SMS & multichannel notifications

+

Helping individuals and families stay better informed of actions they +need to take related to benefits, such as reminders for upcoming +appointments and enrolling in or recertifying their benefits.

According to Pew Research, 97% of US adults with an income of less +than $30,000 have a cellphone, and there have already been successful +pilots to supplement traditional notification channels with SMS +that both decreased re-enrollment churn and saved the administering +agency money.
+ +OUR FIRST BET: US Notify + + ++++ + + + + + + +

Create custom content

+

No technical knowledge needed to create direct, actionable +messages.

+

Send bulk messages

+

Upload a .csv file with necessary information and Notify sends +messages customized to each recipient

+

See how messages perform

+

Track how many messages you’ve sent and monitor successful delivery +rates

+ +**US Notify** will be a federally-run shared service allowing staff to +send thousands of customized-to-the-user text messages per year at +little-to-no-cost. The easy interface requires no technical expertise to +use and the setup process takes only ten minutes. + +### WHERE WE’RE AT + +**We’re in the early stages of assessing this product’s market fit and +targeting to pilot** this shared service with at least 3 partners in +spring of 2023. Following our first pilot, we intend to scale by adding +additional features based on partner needs. + +| | | | +|-------------------------------------------------------------------------|---------------------------------------------------------------------------|---------------------------------------------------------------------------------| +| **Pilot Launch Features** | **Priority Future Features** | **Possible Future Features** | +| Bulk, individually customizable SMS sending via web UI | SMS sending via API integration | Email sending via UI and API | +| Organization permissions settings for various team members to edit/send | Single-level decision bidirectionality (e.g. reply “YES” if, or “NO” if…) | Multiple-level decision bidirectionality (greater than one layer decision-tree) | +| Reusable message templates | Self-service account creation | Open-text reply bidirectionality (rather than reply yes or no, 1 or 2, etc.) | +| Message send/failure analytics | Application status page | Multilingual interface and content library options | +| 7-day records deletion | Scheduled send option | Recurring scheduled send | + +### OPPORTUNITIES TO GET INVOLVED + +To get involved, email us at [tts-benefits-studio@gsa.gov](mailto:tts-benefits-studio@gsa.gov) with the following in the subject line! + +1. **Request a Studio introduction and/or a Notify demo:** Request an + introductory call to + talk about our product, near term goals, and ways to get involved. + +2. **Provide feedback about Notify:** If you're a potential product + user, set up an individual feedback session to help us fortify our + tool and talk through potential set-up considerations from your + vantage point. + +3. **Sign up to pilot Notify:** Already think this might be the tool + for you? We’re looking for benefit-administering partners to + co-design a pilot program to test US Notify for specific use cases. + Early adopters will have wrap-around set-up support from the Studio + and an opportunity to shape the future of this product.