diff --git a/app/templates/views/guidance/index.html b/app/templates/views/guidance/index.html index 1f8107d6d..5a4238fea 100644 --- a/app/templates/views/guidance/index.html +++ b/app/templates/views/guidance/index.html @@ -41,7 +41,7 @@

To create and format your message

  1. All messages start from a template
    2. -
  2. Click “Send Messages”. You'll see existing templates.
    3. +
  3. Click "Send Messages". You'll see existing templates.
  4. Add a new template or choose an existing template and select Edit.
@@ -82,7 +82,7 @@

Example

To personalize with the recipient's first name and include a reference number:

-

State WIC: Hello ((first name)), your reference is ((ref number)). Please provide this number when you call 123-123-1234 to make an appointment.

+

State WIC: Hello ((first name)), your reference is ((ref number)). Please provide this number when you call 555-123-1234 to make an appointment.

Note that variations in the length of personalized content can impact the length of specific messages, and may affect the number of parts used.

@@ -109,7 +109,7 @@
  • If you want to make people who are homebound aware of the option of virtual visits (but not other message recipients):
    -

    State Medicaid: Please call 123-123-1234 to schedule an appointment. ((homebound??Virtual visits are available.))

    +

    State Medicaid: Please call 555-123-1234 to schedule an appointment. ((homebound??Virtual visits are available.))

  • If you want to send a messages in different languages to different recipients: @@ -234,7 +234,7 @@
  • Auto-response text:
    -

    State Agency: This number is unmonitored. To contact us, call us at 123-123-1234. We will never ask for personal details +

    State Agency: This number is unmonitored. To contact us, call us at 555-123-1234. We will never ask for personal details in a text. If you have questions about how to protect your privacy, see statename.gov/privacy.