diff --git a/app/templates/views/features.html b/app/templates/views/features.html
index fdd099fe2..168c41ef9 100644
--- a/app/templates/views/features.html
+++ b/app/templates/views/features.html
@@ -22,7 +22,7 @@
       <li><a href="{{ url_for('main.features_sms') }}">text messages</a></li>
       <li><a href="{{ url_for('main.features_letters') }}">letters</a></li>
     </ul>
-    <p>You don’t need any technical knowledge to use Notify.</p>
+    <p>You do not need any technical knowledge to use Notify.</p>
     {% if not current_user.is_authenticated %}
       <p><a href="{{ url_for('main.register') }}">Create an account</a> for free and try it yourself.</p>
     {% endif %}
@@ -44,7 +44,7 @@
 
     <h2 class="heading-medium">Reporting</h2>
     <p>Notify’s real-time dashboard lets you see the number of messages sent. You can also check the current status of any message to see when it was delivered.</p>
-    <p>Read more about how <a href="{{ url_for('main.message_status') }}">message status types</a>message status</a> works.</p>
+    <p>Read more about how <a href="{{ url_for('main.message_status') }}">message status</a> works.</p>
 
     <h2 class="heading-medium">Permissions</h2>
     <p>Control which members of your team can see, create, edit and send messages.</p>
@@ -70,7 +70,7 @@
     <p>Notify protects and manages data to meet the needs of government services.</p>
 
     <h3 class="heading-small">Hide sensitive information</h3>
-    <p>Notify lets you redact personal information from your messages after they've been sent. This means that only the recipient can see that information.</p>
+    <p>Notify lets you redact personal information from your messages after they’ve been sent. This means that only the recipient can see that information.</p>
 
     <h3 class="heading-small">Two-factor authentication</h3>
     <p>Notify uses two-factor authentication (2FA) to keep your account secure. When you sign in, we'll send a unique one-time code to your phone and ask you to enter it before we let you use your account.</p>
diff --git a/app/templates/views/features/emails.html b/app/templates/views/features/emails.html
index a9941bc8f..a9ab091db 100644
--- a/app/templates/views/features/emails.html
+++ b/app/templates/views/features/emails.html
@@ -30,7 +30,7 @@
     <p>You can also <a href="{{ url_for('.documentation') }}">integrate with our API</a> to send emails automatically.</p>
 
     <h3 class="heading heading-small">Email branding</h3>
-    <p>Add your organisation's logo and brand colour to email templates.</p>
+    <p>Add your organisation’s logo and brand colour to email templates.</p>
     <p>You can change your branding in your service settings.</p>
 
     <h3 class="heading heading-small">Send files by email</h3>
@@ -42,7 +42,7 @@
       <!--<li>you can track when the recipient downloads your document</li>-->
       <li>email attachments are often marked as spam</li>
     </ul>
-    <p><a href="{{ url_for('.support', ticket_type='ask-question-give-feedback') }}">Contact the team</a> and ask us to turn this feature on for your service.</p>
+    <p><a href="{{ url_for('.feedback', ticket_type='ask-question-give-feedback') }}">Contact the team</a> and ask us to turn this feature on for your service.</p>
     <p><a href="{{ url_for('.documentation') }}">Read the API documentation</a> for more information.</p>
 
     <h3 class="heading heading-small">Add a reply-to address</h3>
diff --git a/app/templates/views/features/letters.html b/app/templates/views/features/letters.html
index 57697249d..d63599962 100644
--- a/app/templates/views/features/letters.html
+++ b/app/templates/views/features/letters.html
@@ -31,7 +31,7 @@
 
     <h3 class="heading-small">Choose your postage</h3>
     <p>You can send letters by first or second class post.</p>
-    <p>First class letters are delivered one day after they’re dispatched. Second class letters are delivered 2 days after they're dispatched.</p>
+    <p>First class letters are delivered one day after they’re dispatched. Second class letters are delivered 2 days after they’re dispatched.</p>
     <p>Letters sent before 5:30pm are dispatched the next working day (Monday to Friday). Royal Mail delivers from Monday to Saturday, excluding bank holidays.</p>
 
     <h3 class="heading heading-small">Upload your own letters</h3>
@@ -39,7 +39,7 @@
     <p>Use the <a href="https://docs.notifications.service.gov.uk/documentation/images/notify-pdf-letter-spec-v2.3.pdf">letter specification document</a> to help you set up your letter, save it as a PDF, then upload it to Notify.<p>
 
     <h2 class="heading heading-medium">Pricing</h2>
-    <p>It costs between 30p and 76p to send a letter. Prices include:</p>
+    <p>It costs between 30p and 76p (plus VAT) to send a letter. Prices include:</p>
     <ul class="list list-bullet">
        <li>paper</li>
        <li>double-sided colour printing</li>
diff --git a/app/templates/views/features/text-messages.html b/app/templates/views/features/text-messages.html
index cb0dd2052..8fc20a042 100644
--- a/app/templates/views/features/text-messages.html
+++ b/app/templates/views/features/text-messages.html
@@ -31,7 +31,7 @@
     <h3 class="heading heading-small">Receive text messages</h3>
     <p>Let people send messages to your service or reply to your texts.</p>
     <p>You can see and reply to the messages you receive, or set up your own automated processes to manage replies.</p>
-    <p><a href="{{ url_for('.support', ticket_type='ask-question-give-feedback') }}">Contact the team</a> to request a unique number for text message replies.</p>
+    <p><a href="{{ url_for('.feedback', ticket_type='ask-question-give-feedback') }}">Contact the team</a> to request a unique number for text message replies.</p>
 
     <h3 class="heading heading-small">Show people who your texts are from</h3>
     <p>When you send a text message with Notify, the sender name tells people who it's from.</p>
diff --git a/app/templates/views/message-status.html b/app/templates/views/message-status.html
index a4e7336ea..c82aa3148 100644
--- a/app/templates/views/message-status.html
+++ b/app/templates/views/message-status.html
@@ -29,7 +29,7 @@
     >
     <h2 id="messagestatus" class="heading-medium">Types of message status</h2>
     <p>These are the types of message status you’ll see when you’re signed in to Notify.</p>
-    <p>If you’re using our API, some of the statuses you'll see will be different. <a href="{{ url_for('.documentation') }}">Read our documentation</a> for a detailed list of API message statuses.</p>
+    <p>If you’re using our API, some of the statuses you’ll see will be different. <a href="{{ url_for('.documentation') }}">Read our documentation</a> for a detailed list of API message statuses.</p>
 
     <h3 class="heading-small">Emails</h3>
     <div class="bottom-gutter-3-2">