diff --git a/app/templates/views/using-notify.html b/app/templates/views/using-notify.html index cef39cde7..46868e926 100644 --- a/app/templates/views/using-notify.html +++ b/app/templates/views/using-notify.html @@ -50,16 +50,16 @@

Notify won’t tell you if a user has opened or read a message.

Sent internationally

You’ll see this when Notify sends a text message to an international number, but mobile networks in that country don’t provide delivery receipts.

-

Phone number or email address does not exist

+

Phone number or email address does not exist

You’ll see this when Notify couldn’t deliver a message because the email address or phone number was wrong.

You should remove these email addresses or phone numbers from your database.

You’ll still be charged for text messages to numbers that don’t exist.

-

Inbox/phone not accepting messages right now

+

Inbox/phone not accepting messages right now

You’ll see this if Notify can’t deliver an email or text message after trying for 72 hours.

This might happen for a number of reasons. For example, the user’s inbox might be full, or their phone might be turned off.

You can try sending the message again if you want.

You’ll still be charged for text messages to phones that aren’t accepting messages.

-

Technical failure

+

Technical failure

A technical failure means there’s a problem between Notify and our delivery providers.

You’ll have to try sending your messages again.

You won’t be charged for text messages that are affected by a technical failure.