-
-
Support
-
We provide 24-hour online support for teams with a live service on GOV.UK Notify.
-
- {% call form_wrapper(class="bottom-gutter-2") %}
- {{ radios(form.support_type) }}
- {{ page_footer('Continue') }}
- {% endcall %}
-
-
You can also contact us on Slack.
-
Office hours
Our office hours are 9:30am to 5:30pm, Monday to Friday.
When you report a problem in office hours, we’ll aim to read it within 30 minutes and reply within one working day.
diff --git a/app/templates/views/support/public.html b/app/templates/views/support/public.html
new file mode 100644
index 000000000..711a08ccb
--- /dev/null
+++ b/app/templates/views/support/public.html
@@ -0,0 +1,48 @@
+{% extends "withoutnav_template.html" %}
+
+{% from "components/page-header.html" import page_header %}
+
+{% block per_page_title %}
+ The GOV.UK Notify team can’t give advice to members of the public
+{% endblock %}
+
+{% block maincolumn_content %}
+
+
+
+
+ {{ page_header(
+ 'The GOV.UK Notify service is for people who work in the government',
+ back_link=url_for('.support')
+ ) }}
+
+
+ We can’t give advice to the public. We don’t have access to information about you held by government departments.
+
+
+
+ There are other pages on GOV.UK where you can get help:
+
+
+
+
+ What you need to do
+
+
+
+ Ask about benefits, driving, transport, tax, and more
+
+
+
+ Advice on suspicious emails and text messages
+
+
+
+
+{% endblock %}
diff --git a/tests/app/main/views/test_feedback.py b/tests/app/main/views/test_feedback.py
index 684fc2b12..0a2cd3a58 100644
--- a/tests/app/main/views/test_feedback.py
+++ b/tests/app/main/views/test_feedback.py
@@ -19,18 +19,48 @@ def no_redirect():
return lambda _external=True: None
-@pytest.mark.parametrize('endpoint', [
- 'main.old_feedback',
- 'main.support',
-])
def test_get_support_index_page(
- client,
- endpoint,
+ client_request,
):
- response = client.get(url_for('main.support'), follow_redirects=True)
- assert response.status_code == 200
- page = BeautifulSoup(response.data.decode('utf-8'), 'html.parser')
- assert page.h1.string.strip() == 'Support'
+ page = client_request.get('.support')
+ assert page.select_one('form')['method'] == 'post'
+ assert 'action' not in page.select_one('form')
+ assert normalize_spaces(page.select_one('h1').text) == 'Support'
+ assert normalize_spaces(
+ page.select_one('form label[for=support_type-0]').text
+ ) == 'Report a problem'
+ assert page.select_one('form input#support_type-0')['value'] == 'report-problem'
+ assert normalize_spaces(
+ page.select_one('form label[for=support_type-1]').text
+ ) == 'Ask a question or give feedback'
+ assert page.select_one('form input#support_type-1')['value'] == 'ask-question-give-feedback'
+ assert normalize_spaces(
+ page.select_one('form button[type=submit]').text
+ ) == 'Continue'
+
+
+def test_get_support_index_page_when_signed_out(
+ client_request,
+):
+ client_request.logout()
+ page = client_request.get('.support')
+ assert page.select_one('form')['method'] == 'post'
+ assert 'action' not in page.select_one('form')
+ assert normalize_spaces(
+ page.select_one('form label[for=who-0]').text
+ ) == (
+ 'I work in the public sector and need to send emails, text messages or letters'
+ )
+ assert page.select_one('form input#who-0')['value'] == 'public-sector'
+ assert normalize_spaces(
+ page.select_one('form label[for=who-1]').text
+ ) == (
+ 'I’m a member of the public with a question for the government'
+ )
+ assert page.select_one('form input#who-1')['value'] == 'public'
+ assert normalize_spaces(
+ page.select_one('form button[type=submit]').text
+ ) == 'Continue'
@freeze_time('2016-12-12 12:00:00.000000')
@@ -38,34 +68,58 @@ def test_get_support_index_page(
(PROBLEM_TICKET_TYPE, 'Report a problem'),
(QUESTION_TICKET_TYPE, 'Ask a question or give feedback'),
])
-@pytest.mark.parametrize('logged_in, expected_form_field, expected_contact_details', [
- (True, type(None), 'We’ll reply to test@user.gov.uk'),
- (False, element.Tag, None),
-])
def test_choose_support_type(
- client,
- api_user_active,
- mock_get_user,
- mock_get_services,
- logged_in,
- expected_form_field,
- expected_contact_details,
+ client_request,
support_type,
expected_h1
):
- if logged_in:
- client.login(api_user_active)
- response = client.post(
- url_for('main.support'),
- data={'support_type': support_type}, follow_redirects=True
+ page = client_request.post(
+ 'main.support',
+ _data={'support_type': support_type},
+ _follow_redirects=True,
)
- assert response.status_code == 200
- page = BeautifulSoup(response.data.decode('utf-8'), 'html.parser')
assert page.h1.string.strip() == expected_h1
- assert isinstance(page.find('input', {'name': 'name'}), expected_form_field)
- assert isinstance(page.find('input', {'name': 'email_address'}), expected_form_field)
- if expected_contact_details:
- assert page.find('form').find('p').text.strip() == expected_contact_details
+ assert not page.select_one('input[name=name]')
+ assert not page.select_one('input[name=email_address]')
+ assert page.find('form').find('p').text.strip() == (
+ 'We’ll reply to test@user.gov.uk'
+ )
+
+
+def test_get_support_as_someone_in_the_public_sector(
+ client_request,
+):
+ client_request.logout()
+ page = client_request.post(
+ 'main.support',
+ _data={'who': 'public-sector'},
+ _follow_redirects=True,
+ )
+ assert normalize_spaces(page.select('h1')) == (
+ 'Ask a question or give feedback'
+ )
+ assert page.select_one('form textarea[name=feedback]')
+ assert page.select_one('form input[name=name]')
+ assert page.select_one('form input[name=email_address]')
+ assert page.select_one('form button[type=submit]')
+
+
+def test_get_support_as_member_of_public(
+ client_request,
+):
+ client_request.logout()
+ page = client_request.post(
+ 'main.support',
+ _data={'who': 'public'},
+ _follow_redirects=True,
+ )
+ assert normalize_spaces(page.select('h1')) == (
+ 'The GOV.UK Notify service is for people who work in the government'
+ )
+ assert len(page.select('h2 a')) == 3
+ assert not page.select('form')
+ assert not page.select('input')
+ assert not page.select('form [type=submit]')
@freeze_time('2016-12-12 12:00:00.000000')