diff --git a/app/__init__.py b/app/__init__.py
index 0f3645d6c..4d08261e8 100644
--- a/app/__init__.py
+++ b/app/__init__.py
@@ -231,7 +231,7 @@ def format_datetime(date):
 def format_datetime_24h(date):
     return '{} at {}'.format(
         format_date(date),
-        gmt_timezones(date).strftime('%H:%M')
+        format_time_24h(date),
     )
 
 
@@ -256,6 +256,21 @@ def format_datetime_relative(date):
     )
 
 
+def format_datetime_numeric(date):
+    return '{} {}'.format(
+        format_date_numeric(date),
+        format_time_24h(date),
+    )
+
+
+def format_date_numeric(date):
+    return gmt_timezones(date).strftime('%Y-%m-%d')
+
+
+def format_time_24h(date):
+    return gmt_timezones(date).strftime('%H:%M')
+
+
 def get_human_day(time):
 
     #  Add 1 hour to get ‘midnight today’ instead of ‘midnight tomorrow’
diff --git a/app/assets/stylesheets/_grids.scss b/app/assets/stylesheets/_grids.scss
index 4fbd20f8f..52c71c5b7 100644
--- a/app/assets/stylesheets/_grids.scss
+++ b/app/assets/stylesheets/_grids.scss
@@ -39,6 +39,11 @@
   margin-top: $gutter * 4 / 3;
 }
 
+.top-gutter-2-3 {
+  @extend %top-gutter;
+  margin-top: $gutter-half;
+}
+
 %bottom-gutter,
 .bottom-gutter {
   @extend %contain-floats;
diff --git a/app/assets/stylesheets/views/dashboard.scss b/app/assets/stylesheets/views/dashboard.scss
index c3bc7b9b7..9115cacf0 100644
--- a/app/assets/stylesheets/views/dashboard.scss
+++ b/app/assets/stylesheets/views/dashboard.scss
@@ -67,6 +67,10 @@
     display: block;
     color: $secondary-text-colour;
     pointer-events: none;
+    overflow: hidden;
+    white-space: nowrap;
+    text-overflow: ellipsis;
+    max-width: 580px;
   }
 
 }
diff --git a/app/main/views/dashboard.py b/app/main/views/dashboard.py
index 78e231fdf..028bc2469 100644
--- a/app/main/views/dashboard.py
+++ b/app/main/views/dashboard.py
@@ -6,7 +6,8 @@ from flask import (
     session,
     jsonify,
     request,
-    abort
+    abort,
+    Response,
 )
 from flask_login import login_required
 
@@ -20,6 +21,9 @@ from app import (
     service_api_client,
     template_statistics_client,
     inbound_number_client,
+    format_datetime_short,
+    format_date_numeric,
+    format_datetime_numeric,
 )
 from app.statistics_utils import get_formatted_percentage, add_rate_to_job
 from app.utils import (
@@ -27,6 +31,7 @@ from app.utils import (
     get_current_financial_year,
     FAILURE_STATUSES,
     REQUESTED_STATUSES,
+    Spreadsheet,
 )
 
 
@@ -161,6 +166,31 @@ def inbox_updates(service_id):
     return jsonify(get_inbox_partials(service_id))
 
 
+@main.route("/services/<service_id>/inbox.csv")
+@login_required
+@user_has_permissions('view_activity', admin_override=True)
+def inbox_download(service_id):
+    return Response(
+        Spreadsheet.from_rows(
+            [[
+                'Phone number',
+                'Message',
+                'Received',
+            ]] + [[
+                message['user_number'],
+                message['content'].lstrip(('=+-@')),
+                format_datetime_numeric(message['created_at']),
+            ] for message in service_api_client.get_inbound_sms(service_id)]
+        ).as_csv_data,
+        mimetype='text/csv',
+        headers={
+            'Content-Disposition': 'inline; filename="Received text messages {}.csv"'.format(
+                format_date_numeric(datetime.utcnow().isoformat())
+            )
+        }
+    )
+
+
 def get_inbox_partials(service_id):
 
     if 'inbound_sms' not in current_service['permissions']:
diff --git a/app/templates/views/dashboard/_inbox_messages.html b/app/templates/views/dashboard/_inbox_messages.html
index b0ca019dc..b46b16a8c 100644
--- a/app/templates/views/dashboard/_inbox_messages.html
+++ b/app/templates/views/dashboard/_inbox_messages.html
@@ -2,6 +2,11 @@
 {% from "components/message-count-label.html" import message_count_label %}
 
 <div class="ajax-block-container">
+  {% if messages %}
+    <p class="bottom-gutter-2-3 top-gutter-2-3">
+      <a href="{{ url_for('.inbox_download', service_id=current_service.id) }}" download="download" class="heading-small">Download these messages</a>
+    </p>
+  {% endif %}
   {% call(item, row_number) list_table(
     messages,
     caption="Inbox",
diff --git a/tests/app/main/views/test_dashboard.py b/tests/app/main/views/test_dashboard.py
index fddcd33ec..15f2cfd52 100644
--- a/tests/app/main/views/test_dashboard.py
+++ b/tests/app/main/views/test_dashboard.py
@@ -7,6 +7,7 @@ from flask import url_for
 import pytest
 from bs4 import BeautifulSoup
 from freezegun import freeze_time
+from datetime import datetime
 
 from app.main.views.dashboard import (
     get_dashboard_totals,
@@ -161,6 +162,10 @@ def test_inbox_showing_inbound_messages(
     assert normalize_spaces(page.select('.table-show-more-link')) == (
         '8 messages from 5 users'
     )
+    assert page.select_one('a[download]')['href'] == url_for(
+        'main.inbox_download',
+        service_id=SERVICE_ONE_ID,
+    )
 
 
 def test_empty_inbox(
@@ -184,6 +189,7 @@ def test_empty_inbox(
     assert normalize_spaces(page.select('tbody tr')) == (
         'When users text your service’s phone number (0781239871) you’ll see the messages here'
     )
+    assert not page.select('a[download]')
 
 
 @pytest.mark.parametrize('endpoint', [
@@ -246,6 +252,69 @@ def test_view_inbox_updates(
     mock_get_partials.assert_called_once_with(SERVICE_ONE_ID)
 
 
+@freeze_time("2016-07-01 13:00")
+def test_download_inbox(
+    logged_in_client,
+    mock_get_inbound_sms,
+):
+    response = logged_in_client.get(
+        url_for('main.inbox_download', service_id=SERVICE_ONE_ID)
+    )
+    assert response.status_code == 200
+    assert response.headers['Content-Type'] == (
+        'text/csv; '
+        'charset=utf-8'
+    )
+    assert response.headers['Content-Disposition'] == (
+        'inline; '
+        'filename="Received text messages 2016-07-01.csv"'
+    )
+    assert response.get_data(as_text=True) == (
+        'Phone number,Message,Received\r\n'
+        '07900900000,message-1,2016-07-01 13:00\r\n'
+        '07900900000,message-2,2016-07-01 12:59\r\n'
+        '07900900000,message-3,2016-07-01 12:59\r\n'
+        '07900900002,message-4,2016-07-01 10:59\r\n'
+        '07900900004,message-5,2016-07-01 08:59\r\n'
+        '07900900006,message-6,2016-07-01 06:59\r\n'
+        '07900900008,message-7,2016-07-01 04:59\r\n'
+        '07900900008,message-8,2016-07-01 04:59\r\n'
+    )
+
+
+@freeze_time("2016-07-01 13:00")
+@pytest.mark.parametrize('message_content, expected_cell', [
+    ('=2+5', '2+5'),
+    ('==2+5', '2+5'),
+    ('-2+5', '2+5'),
+    ('+2+5', '2+5'),
+    ('@2+5', '2+5'),
+    ('looks safe,=2+5', '"looks safe,=2+5"'),
+])
+def test_download_inbox_strips_formulae(
+    mocker,
+    logged_in_client,
+    fake_uuid,
+    message_content,
+    expected_cell,
+):
+
+    mocker.patch(
+        'app.service_api_client.get_inbound_sms',
+        return_value=[{
+            'user_number': 'elevenchars',
+            'notify_number': 'foo',
+            'content': message_content,
+            'created_at': datetime.utcnow().isoformat(),
+            'id': fake_uuid,
+        }],
+    )
+    response = logged_in_client.get(
+        url_for('main.inbox_download', service_id=SERVICE_ONE_ID)
+    )
+    assert expected_cell in response.get_data(as_text=True).split('\r\n')[1]
+
+
 def test_should_show_recent_templates_on_dashboard(
     logged_in_client,
     mocker,