diff --git a/app/__init__.py b/app/__init__.py
index 75837af07..69ad58a25 100644
--- a/app/__init__.py
+++ b/app/__init__.py
@@ -362,18 +362,20 @@ def format_notification_status(status, template_type):
             'sent': 'Sent internationally'
         },
         'letter': {
-            'failed': 'Failed',
+            'failed': '',
             'technical-failure': 'Technical failure',
-            'temporary-failure': 'Temporary failure',
-            'permanent-failure': 'Permanent failure',
-            'delivered': 'Delivered',
-            'sending': 'Sending',
-            'created': 'Sending',
-            'sent': 'Delivered',
-            'pending-virus-check': 'Pending virus check',
+            'temporary-failure': '',
+            'permanent-failure': '',
+            'delivered': '',
+            'received': '',
+            'accepted': '',
+            'sending': '',
+            'created': '',
+            'sent': '',
+            'pending-virus-check': '',
             'virus-scan-failed': 'Virus detected',
-            'returned-letter': 'Delivered',
-            'cancelled': 'Cancelled,',
+            'returned-letter': '',
+            'cancelled': '',
             'validation-failed': 'Validation failed',
         }
     }[template_type].get(status, status)
diff --git a/app/templates/components/table.html b/app/templates/components/table.html
index b4863e947..80e118059 100644
--- a/app/templates/components/table.html
+++ b/app/templates/components/table.html
@@ -144,7 +144,7 @@
 
 {% macro notification_status_field(notification) %}
 
-  {% set displayed_on_single_line = notification.status in ['created', 'pending', 'sending', 'delivered'] %}
+  {% set displayed_on_single_line = notification.status in ['created', 'pending', 'pending-virus-check', 'sending', 'sent', 'delivered', 'returned-letter', 'accepted', 'received', 'permanent-failure'] %}
 
   {% if not notification %}
     {% call field(align='right') %}{% endcall %}
@@ -157,14 +157,7 @@
       {% if notification.status|format_notification_status_as_url(notification.notification_type) %}
         <a href="{{ notification.status|format_notification_status_as_url(notification.notification_type) }}">
       {% endif %}
-      {% if notification['notification_type'] != "letter" or notification.status in ('virus-scan-failed', 'validation-failed') %}
-        {{ notification.status|format_notification_status(
-          notification.template.template_type
-        ) }}
-      {% endif %}
-      {% if notification.notification_type == "letter" and notification.status in ['permanent-failure', 'cancelled'] %}
-        Cancelled
-      {% endif %}
+      {{ notification.status|format_notification_status(notification.template.template_type) }}
       {% if notification.status|format_notification_status_as_url(notification.notification_type) %}
         </a>
       {% endif %}
diff --git a/app/templates/views/notifications/notification.html b/app/templates/views/notifications/notification.html
index cab6d4765..eda9a1460 100644
--- a/app/templates/views/notifications/notification.html
+++ b/app/templates/views/notifications/notification.html
@@ -45,6 +45,11 @@
         <p class="notification-status-cancelled">
           Validation failed – content is outside the printable area
         </p>
+      {% elif notification_status == 'technical-failure' %}
+        <p class="notification-status-cancelled">
+          Technical failure – Notify will resend once the team have
+          fixed the problem
+        </p>
       {% else %}
         <p>
           {{ letter_print_day }}
diff --git a/tests/app/main/views/test_activity.py b/tests/app/main/views/test_activity.py
index a662b9996..54d8989fe 100644
--- a/tests/app/main/views/test_activity.py
+++ b/tests/app/main/views/test_activity.py
@@ -603,9 +603,15 @@ def test_big_numbers_and_search_dont_show_for_letters(
     "message_type, status, expected_hint_status, single_line", [
         ('email', 'delivered', 'Delivered 27 September at 5:31pm', True),
         ('sms', 'delivered', 'Delivered 27 September at 5:31pm', True),
+        ('letter', 'created', '27 September at 5:30pm', True),
+        ('letter', 'sending', '27 September at 5:30pm', True),
         ('letter', 'delivered', '27 September at 5:30pm', True),
-        ('letter', 'permanent-failure', 'Cancelled 27 September at 5:31pm', False),
+        ('letter', 'received', '27 September at 5:30pm', True),
+        ('letter', 'accepted', '27 September at 5:30pm', True),
+        ('letter', 'permanent-failure', '27 September at 5:31pm', True),
+        ('letter', 'virus-scan-failed', 'Virus detected 27 September at 5:30pm', False),
         ('letter', 'validation-failed', 'Validation failed 27 September at 5:30pm', False),
+        ('letter', 'technical-failure', 'Technical failure 27 September at 5:30pm', False),
     ]
 )
 def test_sending_status_hint_displays_correctly_on_notifications_page(
diff --git a/tests/app/main/views/test_notifications.py b/tests/app/main/views/test_notifications.py
index 40125b565..ba926a159 100644
--- a/tests/app/main/views/test_notifications.py
+++ b/tests/app/main/views/test_notifications.py
@@ -191,13 +191,26 @@ def test_notification_page_shows_page_for_letter_notification(
     assert mock_page_count.call_args_list[0][1]['values'] == {'name': 'Jo'}
 
 
-@pytest.mark.parametrize('notification_status, expected_message', [
-    ('permanent-failure', 'Cancelled 1 January at 1:02am'),
-    ('cancelled', 'Cancelled 1 January at 1:02am'),
-    ('validation-failed', 'Validation failed – content is outside the printable area'),
-])
+@pytest.mark.parametrize('notification_status, expected_message', (
+    (
+        'permanent-failure',
+        'Cancelled 1 January at 1:02am',
+    ),
+    (
+        'cancelled',
+        'Cancelled 1 January at 1:02am',
+    ),
+    (
+        'validation-failed',
+        'Validation failed – content is outside the printable area',
+    ),
+    (
+        'technical-failure',
+        'Technical failure – Notify will resend once the team have fixed the problem',
+    ),
+))
 @freeze_time("2016-01-01 01:01")
-def test_notification_page_shows_cancelled_letter(
+def test_notification_page_shows_cancelled_or_failed_letter(
     client_request,
     mocker,
     fake_uuid,