diff --git a/app/templates/components/big-number.html b/app/templates/components/big-number.html
index c8314b2e1..8ca33b3fb 100644
--- a/app/templates/components/big-number.html
+++ b/app/templates/components/big-number.html
@@ -34,8 +34,7 @@
   link=None,
   show_failures=True,
   smaller=False,
-  smallest=False,
-  failed_as_cancelled=False
+  smallest=False
 ) %}
   <div class="big-number-with-status">
     {{ big_number(number, label, link=link, smaller=smaller, smallest=smallest) }}
@@ -45,26 +44,14 @@
           {% if failure_link %}
             <a href="{{ failure_link }}">
               {{ "{:,}".format(failures) }}
-              {% if failed_as_cancelled %}
-                cancelled
-              {% else %}
-                failed – {{ failure_percentage }}%
-              {% endif %}
+              failed – {{ failure_percentage }}%
             </a>
           {% else %}
             {{ "{:,}".format(failures) }}
-            {% if failed_as_cancelled %}
-              cancelled
-            {% else %}
-              failed – {{ failure_percentage }}%
-            {% endif %}
+            failed – {{ failure_percentage }}%
           {% endif %}
         {% else %}
-          {% if failed_as_cancelled %}
-            0 cancelled
-          {% else %}
-            No failures
-          {% endif %}
+          No failures
         {% endif %}
       </div>
     {% endif %}
diff --git a/app/templates/views/dashboard/_totals.html b/app/templates/views/dashboard/_totals.html
index bb6b01887..a7a9de599 100644
--- a/app/templates/views/dashboard/_totals.html
+++ b/app/templates/views/dashboard/_totals.html
@@ -37,8 +37,7 @@
           statistics['letter']['show_warning'],
           failure_link=url_for(".view_notifications", service_id=service_id, message_type='letter', status='failed'),
           link=url_for(".view_notifications", service_id=service_id, message_type='letter', status=''),
-          smaller=smaller_font_size,
-          failed_as_cancelled=True
+          smaller=smaller_font_size
         ) }}
       </div>
     {% endif %}
diff --git a/app/templates/views/notifications.html b/app/templates/views/notifications.html
index efd758f3e..d6645f917 100644
--- a/app/templates/views/notifications.html
+++ b/app/templates/views/notifications.html
@@ -5,8 +5,13 @@
 {% from "components/textbox.html" import textbox %}
 {% from "components/form.html" import form_wrapper %}
 
+{% set title_status = (
+  'Failed '
+  if status == 'failed' and message_type == 'letter'
+  else ''
+) %}
 {% set page_title = (
-  message_count_label(99, message_type, suffix='') | capitalize
+  (title_status + message_count_label(99, message_type, suffix='')) | capitalize
   if current_user.has_permissions('view_activity')
   else 'Sent messages'
 ) %}
diff --git a/app/utils.py b/app/utils.py
index 7e20d7680..6a7bb02e8 100644
--- a/app/utils.py
+++ b/app/utils.py
@@ -40,7 +40,7 @@ from werkzeug.datastructures import MultiDict
 SENDING_STATUSES = ['created', 'pending', 'sending', 'pending-virus-check']
 DELIVERED_STATUSES = ['delivered', 'sent', 'returned-letter']
 FAILURE_STATUSES = ['failed', 'temporary-failure', 'permanent-failure',
-                    'technical-failure', 'virus-scan-failed', 'cancelled']
+                    'technical-failure', 'virus-scan-failed', 'validation-failed']
 REQUESTED_STATUSES = SENDING_STATUSES + DELIVERED_STATUSES + FAILURE_STATUSES
 
 
diff --git a/tests/app/main/views/test_activity.py b/tests/app/main/views/test_activity.py
index 3e4fb7e10..a662b9996 100644
--- a/tests/app/main/views/test_activity.py
+++ b/tests/app/main/views/test_activity.py
@@ -53,7 +53,7 @@ from tests.conftest import (
                 'created', 'pending', 'sending', 'pending-virus-check',
                 'delivered', 'sent', 'returned-letter',
                 'failed', 'temporary-failure', 'permanent-failure', 'technical-failure',
-                'virus-scan-failed', 'cancelled',
+                'virus-scan-failed', 'validation-failed'
             ]
         ),
         (
@@ -66,7 +66,10 @@ from tests.conftest import (
         ),
         (
             'failed',
-            ['failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed', 'cancelled']
+            [
+                'failed', 'temporary-failure', 'permanent-failure', 'technical-failure',
+                'virus-scan-failed', 'validation-failed'
+            ]
         )
     ]
 )
diff --git a/tests/app/main/views/test_jobs.py b/tests/app/main/views/test_jobs.py
index 22d5ac11a..300dadb23 100644
--- a/tests/app/main/views/test_jobs.py
+++ b/tests/app/main/views/test_jobs.py
@@ -157,7 +157,7 @@ def test_jobs_page_doesnt_show_scheduled_on_page_2(
                 'created', 'pending', 'sending', 'pending-virus-check',
                 'delivered', 'sent', 'returned-letter',
                 'failed', 'temporary-failure', 'permanent-failure', 'technical-failure',
-                'virus-scan-failed', 'cancelled',
+                'virus-scan-failed', 'validation-failed'
             ]
         ),
         (
@@ -170,7 +170,10 @@ def test_jobs_page_doesnt_show_scheduled_on_page_2(
         ),
         (
             'failed',
-            ['failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed', 'cancelled']
+            [
+                'failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed',
+                'validation-failed'
+            ]
         )
     ]
 )
@@ -340,7 +343,7 @@ def test_should_show_letter_job(
             'permanent-failure',
             'technical-failure',
             'virus-scan-failed',
-            'cancelled',
+            'validation-failed'
         ],
     )
 
diff --git a/tests/app/main/views/test_notifications.py b/tests/app/main/views/test_notifications.py
index b9f3a93de..40125b565 100644
--- a/tests/app/main/views/test_notifications.py
+++ b/tests/app/main/views/test_notifications.py
@@ -191,20 +191,11 @@ def test_notification_page_shows_page_for_letter_notification(
     assert mock_page_count.call_args_list[0][1]['values'] == {'name': 'Jo'}
 
 
-@pytest.mark.parametrize('notification_status, expected_message', (
-    (
-        'permanent-failure',
-        'Cancelled 1 January at 1:02am',
-    ),
-    (
-        'cancelled',
-        'Cancelled 1 January at 1:02am',
-    ),
-    (
-        'validation-failed',
-        'Validation failed – content is outside the printable area',
-    ),
-))
+@pytest.mark.parametrize('notification_status, expected_message', [
+    ('permanent-failure', 'Cancelled 1 January at 1:02am'),
+    ('cancelled', 'Cancelled 1 January at 1:02am'),
+    ('validation-failed', 'Validation failed – content is outside the printable area'),
+])
 @freeze_time("2016-01-01 01:01")
 def test_notification_page_shows_cancelled_letter(
     client_request,