diff --git a/app/__init__.py b/app/__init__.py
index 702081e38..bea857cc2 100644
--- a/app/__init__.py
+++ b/app/__init__.py
@@ -344,7 +344,9 @@ def format_notification_status(status, template_type):
             'delivered': 'Delivered',
             'sending': 'Sending',
             'created': 'Sending',
-            'sent': 'Delivered'
+            'sent': 'Delivered',
+            'pending-virus-check': 'Pending virus check',
+            'virus-scan-failed': 'Virus detected',
         }
     }[template_type].get(status, status)
 
@@ -368,6 +370,8 @@ def format_notification_status_as_field_status(status, notification_type):
             'sending': None,
             'created': None,
             'accepted': None,
+            'pending-virus-check': None,
+            'virus-scan-failed': 'error',
         }
     }.get(
         notification_type,
diff --git a/app/templates/components/table.html b/app/templates/components/table.html
index 9c08bc00e..e43f2bfa9 100644
--- a/app/templates/components/table.html
+++ b/app/templates/components/table.html
@@ -140,7 +140,7 @@
       {% if notification.status|format_notification_status_as_url %}
         <a href="{{ notification.status|format_notification_status_as_url }}">
       {% endif %}
-      {% if notification['notification_type'] != "letter" %}
+      {% if notification['notification_type'] != "letter" or notification.status == 'virus-scan-failed' %}
         {{ notification.status|format_notification_status(
           notification.template.template_type
         ) }}
diff --git a/app/templates/views/activity/notifications.html b/app/templates/views/activity/notifications.html
index 239b7dca0..0002ac632 100644
--- a/app/templates/views/activity/notifications.html
+++ b/app/templates/views/activity/notifications.html
@@ -16,7 +16,11 @@
       field_headings_visible=False
     ) %}
       {% call row_heading() %}
-        <a class="file-list-filename" href="{{ url_for('.view_notification', service_id=current_service.id, notification_id=item.id) }}">{{ item.to }}</a>
+        {% if item.status in ('pending-virus-check', 'virus-scan-failed') %}
+          <span class="file-list-filename">{{ item.to }}</span>
+        {% else %}
+          <a class="file-list-filename" href="{{ url_for('.view_notification', service_id=current_service.id, notification_id=item.id) }}">{{ item.to }}</a>
+        {% endif %}
         <p class="file-list-hint">
           {{ item.preview_of_content }}
         </p>
diff --git a/app/templates/views/api/index.html b/app/templates/views/api/index.html
index 0fe91f2a3..ebd5781f1 100644
--- a/app/templates/views/api/index.html
+++ b/app/templates/views/api/index.html
@@ -73,7 +73,7 @@
                 <dd class="api-notifications-item-data-item">{{ notification[key] }}</dd>
               {% endif %}
             {% endfor %}
-            {% if notification['notification_type'] == 'letter' %}
+            {% if notification['notification_type'] == 'letter' and notification.status not in ('pending-virus-check', 'virus-scan-failed') %}
               <a href="{{ url_for('.view_notification', service_id=current_service.id, notification_id=notification.id) }}">View letter</a>
             {% endif %}
           </dl>
diff --git a/app/utils.py b/app/utils.py
index a7075adbb..979ddf62a 100644
--- a/app/utils.py
+++ b/app/utils.py
@@ -27,9 +27,9 @@ from notifications_utils.template import (
 from orderedset._orderedset import OrderedSet
 from werkzeug.datastructures import MultiDict
 
-SENDING_STATUSES = ['created', 'pending', 'sending']
+SENDING_STATUSES = ['created', 'pending', 'sending', 'pending-virus-check']
 DELIVERED_STATUSES = ['delivered', 'sent']
-FAILURE_STATUSES = ['failed', 'temporary-failure', 'permanent-failure', 'technical-failure']
+FAILURE_STATUSES = ['failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed']
 REQUESTED_STATUSES = SENDING_STATUSES + DELIVERED_STATUSES + FAILURE_STATUSES
 
 
diff --git a/tests/app/main/views/test_activity.py b/tests/app/main/views/test_activity.py
index c97953302..6bcecc6f5 100644
--- a/tests/app/main/views/test_activity.py
+++ b/tests/app/main/views/test_activity.py
@@ -26,14 +26,14 @@ from app.main.views.jobs import get_status_filters, get_time_left
         (
             '',
             [
-                'created', 'pending', 'sending',
+                'created', 'pending', 'sending', 'pending-virus-check',
                 'delivered', 'sent',
-                'failed', 'temporary-failure', 'permanent-failure', 'technical-failure',
+                'failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed',
             ]
         ),
         (
             'sending',
-            ['sending', 'created', 'pending']
+            ['sending', 'created', 'pending', 'pending-virus-check']
         ),
         (
             'delivered',
@@ -41,7 +41,7 @@ from app.main.views.jobs import get_status_filters, get_time_left
         ),
         (
             'failed',
-            ['failed', 'temporary-failure', 'permanent-failure', 'technical-failure']
+            ['failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed']
         )
     ]
 )
@@ -135,6 +135,60 @@ def test_can_show_notifications(
     assert json_content.keys() == {'counts', 'notifications'}
 
 
+def test_letters_with_status_virus_scan_failed_shows_a_failure_description(
+    mocker,
+    active_user_with_permissions,
+    logged_in_client,
+    service_one,
+    mock_get_detailed_service,
+):
+    mock_get_notifications(
+        mocker,
+        active_user_with_permissions,
+        is_precompiled_letter=True,
+        noti_status='virus-scan-failed'
+    )
+    response = logged_in_client.get(url_for(
+        'main.view_notifications',
+        service_id=service_one['id'],
+        message_type='letter',
+        status='',
+    ))
+
+    assert response.status_code == 200
+    page = BeautifulSoup(response.data.decode('utf-8'), 'html.parser')
+    error_description = page.find('div', attrs={'class': 'table-field-status-error'}).text.strip()
+    assert 'Virus detected\n' in error_description
+
+
+@pytest.mark.parametrize('letter_status', [
+    'pending-virus-check', 'virus-scan-failed'
+])
+def test_should_not_show_preview_link_for_precompiled_letters_in_virus_states(
+    mocker,
+    active_user_with_permissions,
+    logged_in_client,
+    service_one,
+    mock_get_detailed_service,
+    letter_status,
+):
+    mock_get_notifications(
+        mocker,
+        active_user_with_permissions,
+        is_precompiled_letter=True,
+        noti_status=letter_status
+    )
+    response = logged_in_client.get(url_for(
+        'main.view_notifications',
+        service_id=service_one['id'],
+        message_type='letter',
+        status='',
+    ))
+    page = BeautifulSoup(response.data.decode('utf-8'), 'html.parser')
+
+    assert not page.find('a', attrs={'class': 'file-list-filename'})
+
+
 def test_shows_message_when_no_notifications(
     client_request,
     mock_get_detailed_service,
diff --git a/tests/app/main/views/test_api_integration.py b/tests/app/main/views/test_api_integration.py
index 4c038d69d..1a9e5a9e4 100644
--- a/tests/app/main/views/test_api_integration.py
+++ b/tests/app/main/views/test_api_integration.py
@@ -89,6 +89,27 @@ def test_letter_notifications_should_have_link_to_view_letter(
     assert (page.select_one('details a') is not None) == has_links
 
 
+@pytest.mark.parametrize('status', [
+    'pending-virus-check', 'virus-scan-failed'
+])
+def test_should_not_have_link_to_view_letter_for_precompiled_letters_in_virus_states(
+    client_request,
+    api_user_active,
+    fake_uuid,
+    mock_has_permissions,
+    mocker,
+    status
+):
+    mock_get_notifications(mocker, api_user_active, noti_status=status)
+
+    page = client_request.get(
+        'main.api_integration',
+        service_id=fake_uuid,
+    )
+
+    assert not page.select_one('details a')
+
+
 @pytest.mark.parametrize('client_reference, shows_ref', [
     ('foo', True),
     (None, False),
diff --git a/tests/app/main/views/test_jobs.py b/tests/app/main/views/test_jobs.py
index f3a4c084b..81eaf52a3 100644
--- a/tests/app/main/views/test_jobs.py
+++ b/tests/app/main/views/test_jobs.py
@@ -49,14 +49,14 @@ def test_get_jobs_shows_page_links(
         (
             '',
             [
-                'created', 'pending', 'sending',
+                'created', 'pending', 'sending', 'pending-virus-check',
                 'delivered', 'sent',
-                'failed', 'temporary-failure', 'permanent-failure', 'technical-failure',
+                'failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed',
             ]
         ),
         (
             'sending',
-            ['sending', 'created', 'pending']
+            ['sending', 'created', 'pending', 'pending-virus-check']
         ),
         (
             'delivered',
@@ -64,7 +64,7 @@ def test_get_jobs_shows_page_links(
         ),
         (
             'failed',
-            ['failed', 'temporary-failure', 'permanent-failure', 'technical-failure']
+            ['failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed']
         )
     ]
 )
@@ -200,12 +200,14 @@ def test_should_show_letter_job(
             'created',
             'pending',
             'sending',
+            'pending-virus-check',
             'delivered',
             'sent',
             'failed',
             'temporary-failure',
             'permanent-failure',
             'technical-failure',
+            'virus-scan-failed',
         ],
     )
 
diff --git a/tests/conftest.py b/tests/conftest.py
index a975d1de1..f62f2ec7b 100644
--- a/tests/conftest.py
+++ b/tests/conftest.py
@@ -1766,6 +1766,7 @@ def mock_get_notifications(
     redact_personalisation=False,
     is_precompiled_letter=False,
     client_reference=None,
+    noti_status=None,
 ):
     def _get_notifications(
         service_id,
@@ -1807,6 +1808,7 @@ def mock_get_notifications(
             personalisation=personalisation,
             template_type=diff_template_type,
             client_reference=client_reference,
+            status=noti_status,
         )
 
     return mocker.patch(