diff --git a/app/templates/views/notifications/notification.html b/app/templates/views/notifications/notification.html
index 808f21a86..72567c7aa 100644
--- a/app/templates/views/notifications/notification.html
+++ b/app/templates/views/notifications/notification.html
@@ -41,7 +41,7 @@
     </p>
 
     {% if template.template_type == 'letter' %}
-      {% if notification_status in ('permanent-failure', 'cancelled') %}
+      {% if notification_status == 'cancelled' %}
         <p class="notification-status-cancelled">
           Cancelled {{ updated_at|format_datetime_short }}
         </p>
@@ -49,6 +49,10 @@
         <p class="notification-status-cancelled">
           {{ message.summary | safe }}
         </p>
+      {% elif notification_status == 'permanent-failure' %}
+         <p class="notification-status-cancelled">
+          Permanent failure – The postal provider is unable to print the letter. Your letter has not been sent.
+         </p>
       {% elif notification_status == 'technical-failure' %}
         <p class="notification-status-cancelled">
           Technical failure – Notify will resend once the team have
diff --git a/tests/app/main/views/test_notifications.py b/tests/app/main/views/test_notifications.py
index 093b7849c..6ad7af8c5 100644
--- a/tests/app/main/views/test_notifications.py
+++ b/tests/app/main/views/test_notifications.py
@@ -442,7 +442,7 @@ def test_notification_page_shows_validation_failed_precompiled_letter(
 @pytest.mark.parametrize('notification_status, expected_message', (
     (
         'permanent-failure',
-        'Cancelled 1 January at 1:02am',
+        'Permanent failure – The postal provider is unable to print the letter. Your letter has not been sent.',
     ),
     (
         'cancelled',