diff --git a/app/main/forms.py b/app/main/forms.py
index 48fe081f5..81bcb869d 100644
--- a/app/main/forms.py
+++ b/app/main/forms.py
@@ -313,3 +313,10 @@ class Feedback(Form):
     name = StringField('Name')
     email_address = StringField('Email address')
     feedback = TextAreaField(u'', validators=[DataRequired(message="Can’t be empty")])
+
+
+class RequestToGoLiveForm(Form):
+    usage = TextAreaField(
+        '',
+        validators=[DataRequired(message="Can’t be empty")]
+    )
diff --git a/app/main/views/feedback.py b/app/main/views/feedback.py
index 38804b973..3c8a1f080 100644
--- a/app/main/views/feedback.py
+++ b/app/main/views/feedback.py
@@ -39,4 +39,4 @@ def feedback():
         flash("Your feedback has been submitted")
         return redirect(url_for('.feedback'))
 
-    return render_template('views/feedback.html', form=form)
\ No newline at end of file
+    return render_template('views/feedback.html', form=form)
diff --git a/app/main/views/service_settings.py b/app/main/views/service_settings.py
index ef8cb6f95..7d68ea6a2 100644
--- a/app/main/views/service_settings.py
+++ b/app/main/views/service_settings.py
@@ -1,10 +1,13 @@
+import requests
 from flask import (
     render_template,
     redirect,
     request,
     url_for,
     session,
-    flash
+    flash,
+    abort,
+    current_app
 )
 
 from flask_login import (
@@ -16,7 +19,7 @@ from notifications_python_client.errors import HTTPError
 from app import service_api_client
 from app.main import main
 from app.utils import user_has_permissions, email_safe
-from app.main.forms import ConfirmPasswordForm, ServiceNameForm
+from app.main.forms import ConfirmPasswordForm, ServiceNameForm, RequestToGoLiveForm
 from app import user_api_client
 from app import current_service
 
@@ -86,15 +89,45 @@ def service_name_change_confirm(service_id):
 @login_required
 @user_has_permissions('manage_settings', admin_override=True)
 def service_request_to_go_live(service_id):
-    if request.method == 'GET':
-        return render_template(
-            'views/service-settings/request-to-go-live.html'
+
+    form = RequestToGoLiveForm()
+
+    if form.validate_on_submit():
+
+        data = {
+            'person_email': current_app.config.get('DESKPRO_PERSON_EMAIL'),
+            'department_id': current_app.config.get('DESKPRO_TEAM_ID'),
+            'subject': 'Request to go live',
+            'message': "From {} <{}> on behalf of {} ({})\n\nUsage estimate\n---\n\n{}".format(
+                current_user.name,
+                current_user.email_address,
+                current_service['name'],
+                current_service['id'],
+                form.usage.data
+            )
+        }
+        headers = {
+            "X-DeskPRO-API-Key": current_app.config.get('DESKPRO_API_KEY'),
+            'Content-Type': "application/x-www-form-urlencoded"
+        }
+        resp = requests.post(
+            current_app.config.get('DESKPRO_API_HOST') + '/api/tickets',
+            data=data,
+            headers=headers
         )
-    elif request.method == 'POST':
-        flash('Thanks your request to go live is being processed', 'default')
-        # TODO implement whatever this action would do in the real world
+        if resp.status_code != 201:
+            current_app.logger.error(
+                "Deskpro create ticket request failed with {} '{}'".format(
+                    resp.status_code,
+                    resp.json())
+                )
+            abort(500, "Request to go live submission failed")
+
+        flash('We’ve received your request to go live', 'default')
         return redirect(url_for('.service_settings', service_id=service_id))
 
+    return render_template('views/service-settings/request-to-go-live.html', form=form)
+
 
 @main.route("/services/<service_id>/service-settings/switch-live")
 @login_required
diff --git a/app/templates/components/textbox.html b/app/templates/components/textbox.html
index e849a6bce..40d141072 100644
--- a/app/templates/components/textbox.html
+++ b/app/templates/components/textbox.html
@@ -1,5 +1,6 @@
 {% macro textbox(
   field,
+  label=None,
   hint=False,
   highlight_tags=False,
   autofocus=False,
@@ -12,7 +13,11 @@
 ) %}
   <div class="form-group{% if field.errors %} error{% endif %}" {% if autofocus %}data-module="autofocus"{% endif %}>
     <label class="form-label" for="{{ field.name }}">
-      {{ field.label }}
+      {% if label %}
+        {{ label }}
+      {% else %}
+        {{ field.label }}
+      {% endif %}
       {% if hint %}
         <span class="form-hint">
           {{ hint }}
diff --git a/app/templates/views/service-settings.html b/app/templates/views/service-settings.html
index 8a1325961..57a44e7b4 100644
--- a/app/templates/views/service-settings.html
+++ b/app/templates/views/service-settings.html
@@ -15,7 +15,7 @@
         'link': url_for('.service_name_change', service_id=current_service.id)
       },
       {
-        'title': 'Request to go live and turn off sending restrictions',
+        'title': 'Request to go live and turn off trial mode',
         'link': url_for('.service_request_to_go_live', service_id=current_service.id),
         'hint': 'A live service can send notifications to any phone number or email address',
       } if current_service.restricted else {
diff --git a/app/templates/views/service-settings/request-to-go-live.html b/app/templates/views/service-settings/request-to-go-live.html
index ceb0d5910..a81569495 100644
--- a/app/templates/views/service-settings/request-to-go-live.html
+++ b/app/templates/views/service-settings/request-to-go-live.html
@@ -1,4 +1,5 @@
 {% extends "withnav_template.html" %}
+{% from "components/textbox.html" import textbox %}
 {% from "components/page-footer.html" import page_footer %}
 
 {% block page_title %}
@@ -10,17 +11,54 @@
   <div class="grid-row">
     <div class="column-three-quarters">
 
-    <h1 class="heading-large">Request to go live</h1>
+      <h1 class="heading-large">Request to go live</h1>
 
-    <p>GOV.UK Notify is invite-only during the beta.</p>
+      <p>
+        You’ll need to:
+      </p>
+      <ul class="list list-bullet">
+        <li>
+          agree to our <a href="{{ url_for('.terms') }}">terms of use</a>
+        </li>
+        <li>
+          agree to pay for what you use if you send more than 250,000 text messages per year
+          (<a href="{{ url_for("main.pricing") }}">see our pricing</a>)
+        </li>
+      </ul>
 
-    <p><a href="{{ url_for('main.feedback') }}">Contact us</a> to request an invite:</p>
+      <form method="post">
 
-    <ul class="list list-bullet">
-    <li>You’ll need to agree to our terms of use</li>
-    <li>If you plan to send more than 250,000 text messages per year, you’ll need to agree to pay for what you use &ndash; take a look at our <a href="{{ url_for("main.pricing") }}">pricing</a></li>
-    <li>We’ll check your templates to make sure they’re consistent with our design patterns, style guide and information security principles</li>
-    </ul>
+        {{ textbox(
+          form.usage,
+          label='Estimate how many notifications you’ll send each month',
+          hint='If your estimate is likely to change, tell us how ',
+          width='1-1',
+          rows=5
+        ) }}
+
+        <p>
+          We will:
+        </p>
+        <ul class="list list-bullet">
+          <li>
+            check that your templates follow our
+            <a href="https://designpatterns.hackpad.com/Notifications-5vuitmNqIjZ" rel="external">design patterns</a>,
+            <a href="https://www.gov.uk/topic/government-digital-guidance/content-publishing" rel="external">style guide</a>
+            and
+            <a href="https://docs.google.com/document/d/15-OjaEqDBy31uDU7nLZCpYIQOnzSCJR63-cp3cQI9G8" rel="external">information security guidelines</a>
+          </li>
+          <li>
+            check that you have more than one
+            <a href="{{ url_for('main.manage_users', service_id=current_service.id) }}">team member</a>
+            in case you go on holiday
+          </li>
+          <li>
+            make your service live or get back to you within one working day
+          </li>
+        </ul>
+
+        {{ page_footer('Request to go live') }}  
+      </form>
 
     </div>
   </div>
diff --git a/tests/app/main/views/test_service_settings.py b/tests/app/main/views/test_service_settings.py
index 24adcb380..18ee47d70 100644
--- a/tests/app/main/views/test_service_settings.py
+++ b/tests/app/main/views/test_service_settings.py
@@ -1,10 +1,12 @@
+import pytest
 from flask import url_for
 
 import app
 from app.utils import email_safe
 from tests import validate_route_permission
 from bs4 import BeautifulSoup
-from unittest.mock import ANY
+from unittest.mock import ANY, Mock
+from werkzeug.exceptions import InternalServerError
 
 
 def test_should_show_overview(app_,
@@ -212,36 +214,74 @@ def test_should_show_request_to_go_live(app_,
         assert mock_get_service.called
 
 
-def test_should_redirect_after_request_to_go_live(app_,
-                                                  api_user_active,
-                                                  mock_get_service,
-                                                  mock_get_user,
-                                                  mock_get_user_by_email,
-                                                  mock_login,
-                                                  mock_has_permissions,
-                                                  fake_uuid):
+def test_should_redirect_after_request_to_go_live(
+    app_,
+    api_user_active,
+    mock_get_user,
+    mock_get_service,
+    mock_has_permissions,
+    mocker
+):
+    mock_post = mocker.patch(
+        'app.main.views.feedback.requests.post',
+        return_value=Mock(status_code=201))
     with app_.test_request_context():
         with app_.test_client() as client:
             client.login(api_user_active)
-            service_id = fake_uuid
-            response = client.post(url_for(
-                'main.service_request_to_go_live', service_id=service_id))
-
-        assert response.status_code == 302
-        settings_url = url_for(
-            'main.service_settings', service_id=service_id, _external=True)
-        assert settings_url == response.location
-        assert mock_get_service.called
-
-        with app_.test_client() as client:
-            client.login(api_user_active)
-            service_id = fake_uuid
-            response = client.post(url_for(
-                'main.service_request_to_go_live', service_id=service_id), follow_redirects=True)
+            response = client.post(
+                url_for('main.service_request_to_go_live', service_id='6ce466d0-fd6a-11e5-82f5-e0accb9d11a6'),
+                data={'usage': "One million messages"},
+                follow_redirects=True
+            )
+            assert response.status_code == 200
+            mock_post.assert_called_with(
+                ANY,
+                data={
+                    'subject': 'Request to go live',
+                    'department_id': ANY,
+                    'message': 'From Test User <test@user.gov.uk> on behalf of Test Service (6ce466d0-fd6a-11e5-82f5-e0accb9d11a6)\n\nUsage estimate\n---\n\nOne million messages',  # noqa
+                    'person_email': ANY
+                },
+                headers=ANY
+            )
 
         page = BeautifulSoup(response.data.decode('utf-8'), 'html.parser')
         flash_banner = page.find('div', class_='banner-default').string.strip()
-        assert flash_banner == 'Thanks your request to go live is being processed'
+        h1 = page.find('h1').string.strip()
+        assert flash_banner == 'We’ve received your request to go live'
+        assert h1 == 'Settings'
+
+
+def test_log_error_on_request_to_go_live(
+    app_,
+    api_user_active,
+    mock_get_user,
+    mock_get_service,
+    mock_has_permissions,
+    mocker
+):
+    mock_post = mocker.patch(
+        'app.main.views.service_settings.requests.post',
+        return_value=Mock(
+            status_code=401,
+            json=lambda: {
+                'error_code': 'invalid_auth',
+                'error_message': 'Please provide a valid API key or token'
+            }
+        )
+    )
+    with app_.test_request_context():
+        mock_logger = mocker.patch.object(app_.logger, 'error')
+        with app_.test_client() as client:
+            client.login(api_user_active)
+            with pytest.raises(InternalServerError):
+                resp = client.post(
+                    url_for('main.service_request_to_go_live', service_id='6ce466d0-fd6a-11e5-82f5-e0accb9d11a6'),
+                    data={'usage': 'blah'}
+                )
+            mock_logger.assert_called_with(
+                "Deskpro create ticket request failed with {} '{}'".format(mock_post().status_code, mock_post().json())
+            )
 
 
 def test_should_show_status_page(app_,