diff --git a/app/main/views/feedback.py b/app/main/views/feedback.py
index 79a659e81..498433afd 100644
--- a/app/main/views/feedback.py
+++ b/app/main/views/feedback.py
@@ -4,6 +4,9 @@ import pytz
 from flask import redirect, render_template, request, session, url_for
 from flask_login import current_user
 from govuk_bank_holidays.bank_holidays import BankHolidays
+from notifications_utils.clients.zendesk.zendesk_client import (
+    NotifySupportTicket,
+)
 
 from app import convert_to_boolean, current_service
 from app.extensions import zendesk_client
@@ -124,14 +127,19 @@ def feedback(ticket_type):
             service_string,
         )
 
-        zendesk_client.create_ticket(
+        ticket = NotifySupportTicket(
             subject='Notify feedback',
             message=feedback_msg,
             ticket_type=ticket_type,
             p1=out_of_hours_emergency,
+            user_name=user_name,
             user_email=user_email,
-            user_name=user_name
+            org_id=current_service.organisation_id if current_service else None,
+            org_type=current_service.organisation_type if current_service else None,
+            service_id=current_service.id if current_service else None,
         )
+        zendesk_client.send_ticket_to_zendesk(ticket)
+
         return redirect(url_for(
             '.thanks',
             out_of_hours_emergency=out_of_hours_emergency,
diff --git a/tests/app/main/views/test_feedback.py b/tests/app/main/views/test_feedback.py
index 220214d6d..a2fdbc4f7 100644
--- a/tests/app/main/views/test_feedback.py
+++ b/tests/app/main/views/test_feedback.py
@@ -12,7 +12,7 @@ from app.models.feedback import (
     PROBLEM_TICKET_TYPE,
     QUESTION_TICKET_TYPE,
 )
-from tests.conftest import normalize_spaces
+from tests.conftest import SERVICE_ONE_ID, normalize_spaces
 
 
 def no_redirect():
@@ -138,9 +138,16 @@ def test_get_feedback_page(client, ticket_type, expected_status_code):
 @freeze_time('2016-12-12 12:00:00.000000')
 @pytest.mark.parametrize('ticket_type', [PROBLEM_TICKET_TYPE, QUESTION_TICKET_TYPE])
 def test_passed_non_logged_in_user_details_through_flow(client, mocker, ticket_type):
-    mock_post = mocker.patch('app.main.views.feedback.zendesk_client.create_ticket')
+    mock_ticket = mocker.patch(
+        'app.main.views.feedback.NotifySupportTicket',
+        return_value='feedback_ticket',
+    )
+    mock_send_ticket_to_zendesk = mocker.patch(
+        'app.main.views.feedback.zendesk_client.send_ticket_to_zendesk',
+        autospec=True,
+    )
 
-    data = {'feedback': 'blah', 'name': 'Steve Irwin', 'email_address': 'rip@gmail.com'}
+    data = {'feedback': 'blah', 'name': 'Anne Example', 'email_address': 'anne@example.com'}
 
     resp = client.post(
         url_for('main.feedback', ticket_type=ticket_type),
@@ -154,14 +161,18 @@ def test_passed_non_logged_in_user_details_through_flow(client, mocker, ticket_t
         email_address_provided=True,
         _external=True,
     )
-    mock_post.assert_called_with(
+    mock_ticket.assert_called_once_with(
         subject='Notify feedback',
         message='blah\n',
-        user_email='rip@gmail.com',
-        user_name='Steve Irwin',
         ticket_type=ticket_type,
-        p1=ANY
+        p1=False,
+        user_name='Anne Example',
+        user_email='anne@example.com',
+        org_id=None,
+        org_type=None,
+        service_id=None
     )
+    mock_send_ticket_to_zendesk.assert_called_once_with('feedback_ticket')
 
 
 @freeze_time("2016-12-12 12:00:00.000000")
@@ -177,7 +188,14 @@ def test_passes_user_details_through_flow(
     ticket_type,
     data
 ):
-    mock_post = mocker.patch('app.main.views.feedback.zendesk_client.create_ticket')
+    mock_ticket = mocker.patch(
+        'app.main.views.feedback.NotifySupportTicket',
+        return_value='feedback_ticket',
+    )
+    mock_send_ticket_to_zendesk = mocker.patch(
+        'app.main.views.feedback.zendesk_client.send_ticket_to_zendesk',
+        autospec=True,
+    )
 
     client_request.post(
         'main.feedback',
@@ -191,25 +209,29 @@ def test_passes_user_details_through_flow(
             _external=True,
         ),
     )
-
-    mock_post.assert_called_with(
+    mock_ticket.assert_called_once_with(
         subject='Notify feedback',
         message=ANY,
-        user_email='test@user.gov.uk',
-        user_name='Test User',
         ticket_type=ticket_type,
-        p1=ANY
+        p1=False,
+        user_name='Test User',
+        user_email='test@user.gov.uk',
+        org_id=None,
+        org_type='central',
+        service_id=SERVICE_ONE_ID
     )
-    assert mock_post.call_args[1]['message'] == '\n'.join([
+
+    assert mock_ticket.call_args[1]['message'] == '\n'.join([
         'blah',
         'Service: "service one"',
         url_for(
             'main.service_dashboard',
-            service_id='596364a0-858e-42c8-9062-a8fe822260eb',
+            service_id=SERVICE_ONE_ID,
             _external=True
         ),
         ''
     ])
+    mock_send_ticket_to_zendesk.assert_called_once_with('feedback_ticket')
 
 
 @freeze_time('2016-12-12 12:00:00.000000')
@@ -289,7 +311,13 @@ def test_urgency(
     is_out_of_hours_emergency,
 ):
     mocker.patch('app.main.views.feedback.in_business_hours', return_value=is_in_business_hours)
-    mock_post = mocker.patch('app.main.views.feedback.zendesk_client.create_ticket')
+
+    mock_ticket = mocker.patch('app.main.views.feedback.NotifySupportTicket')
+    mocker.patch(
+        'app.main.views.feedback.zendesk_client.send_ticket_to_zendesk',
+        autospec=True,
+    )
+
     client_request.post(
         'main.feedback',
         ticket_type=ticket_type,
@@ -303,7 +331,7 @@ def test_urgency(
             _external=True,
         ),
     )
-    assert mock_post.call_args[1]['p1'] == is_out_of_hours_emergency
+    assert mock_ticket.call_args[1]['p1'] == is_out_of_hours_emergency
 
 
 ids, params = zip(*[