diff --git a/app/__init__.py b/app/__init__.py
index 92397a688..0221981a8 100644
--- a/app/__init__.py
+++ b/app/__init__.py
@@ -373,6 +373,7 @@ def format_notification_status(status, template_type):
             'pending-virus-check': 'Pending virus check',
             'virus-scan-failed': 'Virus detected',
             'returned-letter': 'Delivered',
+            'cancelled': 'Cancelled,'
         }
     }[template_type].get(status, status)
 
@@ -398,6 +399,7 @@ def format_notification_status_as_field_status(status, notification_type):
             'pending-virus-check': None,
             'virus-scan-failed': 'error',
             'returned-letter': None,
+            'cancelled': 'error',
         }
     }.get(
         notification_type,
diff --git a/app/notify_client/job_api_client.py b/app/notify_client/job_api_client.py
index 34dfdbe88..c40feebce 100644
--- a/app/notify_client/job_api_client.py
+++ b/app/notify_client/job_api_client.py
@@ -25,7 +25,8 @@ class JobApiClient(NotifyAdminAPIClient):
     def __convert_statistics(job):
         results = defaultdict(int)
         for outcome in job['statistics']:
-            if outcome['status'] in ['failed', 'technical-failure', 'temporary-failure', 'permanent-failure']:
+            if outcome['status'] in ['failed', 'technical-failure', 'temporary-failure',
+                                     'permanent-failure', 'cancelled']:
                 results['failed'] += outcome['count']
             if outcome['status'] in ['sending', 'pending', 'created']:
                 results['sending'] += outcome['count']
diff --git a/app/templates/components/table.html b/app/templates/components/table.html
index bb0c76196..cb5622c60 100644
--- a/app/templates/components/table.html
+++ b/app/templates/components/table.html
@@ -162,7 +162,7 @@
           notification.template.template_type
         ) }}
       {% endif %}
-      {% if notification.notification_type == "letter" and notification.status in ['permanent-failure', 'validation-failed'] %}
+      {% if notification.notification_type == "letter" and notification.status in ['permanent-failure', 'validation-failed', 'cancelled'] %}
         Cancelled
       {% endif %}
       {% if notification.status|format_notification_status_as_url(notification.notification_type) %}
diff --git a/app/templates/views/notifications/notification.html b/app/templates/views/notifications/notification.html
index 78a618908..29bf446d0 100644
--- a/app/templates/views/notifications/notification.html
+++ b/app/templates/views/notifications/notification.html
@@ -37,7 +37,7 @@
     </p>
 
     {% if template.template_type == 'letter' %}
-      {% if notification_status == 'permanent-failure' %}
+      {% if notification_status in ('permanent-failure', 'cancelled') %}
         <p class="notification-status-cancelled">
           Cancelled {{ updated_at|format_datetime_short }}
         </p>
diff --git a/app/utils.py b/app/utils.py
index d15ed9cc6..0d771275c 100644
--- a/app/utils.py
+++ b/app/utils.py
@@ -39,7 +39,8 @@ from werkzeug.datastructures import MultiDict
 
 SENDING_STATUSES = ['created', 'pending', 'sending', 'pending-virus-check']
 DELIVERED_STATUSES = ['delivered', 'sent', 'returned-letter']
-FAILURE_STATUSES = ['failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed']
+FAILURE_STATUSES = ['failed', 'temporary-failure', 'permanent-failure',
+                    'technical-failure', 'virus-scan-failed', 'cancelled']
 REQUESTED_STATUSES = SENDING_STATUSES + DELIVERED_STATUSES + FAILURE_STATUSES
 
 
diff --git a/tests/app/main/views/test_activity.py b/tests/app/main/views/test_activity.py
index 1a028867b..b6c2f1a52 100644
--- a/tests/app/main/views/test_activity.py
+++ b/tests/app/main/views/test_activity.py
@@ -52,7 +52,8 @@ from tests.conftest import (
             [
                 'created', 'pending', 'sending', 'pending-virus-check',
                 'delivered', 'sent', 'returned-letter',
-                'failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed',
+                'failed', 'temporary-failure', 'permanent-failure', 'technical-failure',
+                'virus-scan-failed', 'cancelled',
             ]
         ),
         (
@@ -65,7 +66,7 @@ from tests.conftest import (
         ),
         (
             'failed',
-            ['failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed']
+            ['failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed', 'cancelled']
         )
     ]
 )
diff --git a/tests/app/main/views/test_jobs.py b/tests/app/main/views/test_jobs.py
index 98729d3f4..22d5ac11a 100644
--- a/tests/app/main/views/test_jobs.py
+++ b/tests/app/main/views/test_jobs.py
@@ -156,7 +156,8 @@ def test_jobs_page_doesnt_show_scheduled_on_page_2(
             [
                 'created', 'pending', 'sending', 'pending-virus-check',
                 'delivered', 'sent', 'returned-letter',
-                'failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed',
+                'failed', 'temporary-failure', 'permanent-failure', 'technical-failure',
+                'virus-scan-failed', 'cancelled',
             ]
         ),
         (
@@ -169,7 +170,7 @@ def test_jobs_page_doesnt_show_scheduled_on_page_2(
         ),
         (
             'failed',
-            ['failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed']
+            ['failed', 'temporary-failure', 'permanent-failure', 'technical-failure', 'virus-scan-failed', 'cancelled']
         )
     ]
 )
@@ -339,6 +340,7 @@ def test_should_show_letter_job(
             'permanent-failure',
             'technical-failure',
             'virus-scan-failed',
+            'cancelled',
         ],
     )
 
diff --git a/tests/app/main/views/test_notifications.py b/tests/app/main/views/test_notifications.py
index 48c234b27..0c7df6afb 100644
--- a/tests/app/main/views/test_notifications.py
+++ b/tests/app/main/views/test_notifications.py
@@ -195,6 +195,10 @@ def test_notification_page_shows_page_for_letter_notification(
         'permanent-failure',
         'Cancelled 1 January at 1:02am',
     ),
+    (
+        'cancelled',
+        'Cancelled 1 January at 1:02am',
+    ),
     (
         'validation-failed',
         'Cancelled 1 January at 1:02am (letter has content outside the printable area)',