diff --git a/app/main/views/invites.py b/app/main/views/invites.py
index d6d496fe0..0df0306fb 100644
--- a/app/main/views/invites.py
+++ b/app/main/views/invites.py
@@ -9,6 +9,7 @@ from flask import (
 from notifications_python_client.errors import HTTPError
 
 from app.main import main
+from app.main.dao.services_dao import get_service_by_id_or_404
 from app import (
     invite_api_client,
     user_api_client
@@ -22,7 +23,11 @@ def accept_invite(token):
 
         invited_user = invite_api_client.check_token(token)
         if invited_user.status == 'cancelled':
-                return render_template('views/cancelled-invitation.html')
+            from_user = user_api_client.get_user(invited_user.from_user)
+            service = get_service_by_id_or_404(invited_user.service)
+            return render_template('views/cancelled-invitation.html',
+                                   from_user=from_user.name,
+                                   service_name=service['name'])
 
         existing_user = user_api_client.get_user_by_email(invited_user.email_address)
 
diff --git a/app/templates/views/cancelled-invitation.html b/app/templates/views/cancelled-invitation.html
index d1b78cd3c..1e418505f 100644
--- a/app/templates/views/cancelled-invitation.html
+++ b/app/templates/views/cancelled-invitation.html
@@ -4,10 +4,13 @@
     <div class="grid-row">
       <div class="column-two-thirds">
         <h1 class="heading-large">
-          The invitation you were sent has been cancelled.
+          The invitation you were sent has been cancelled
         </h1>
         <p>
-          The person that sent you the invitation decided that it was sent in error and has cancelled the invitation.
+          {{ from_user }} decided to cancel this invitation.
+        </p>
+        <p>
+          If you need access to {{ service_name }}, you’ll have to ask them to invite you again.
         </p>
       </div>
     </div>
diff --git a/tests/app/main/views/test_accept_invite.py b/tests/app/main/views/test_accept_invite.py
index 8518309fc..3a83f7578 100644
--- a/tests/app/main/views/test_accept_invite.py
+++ b/tests/app/main/views/test_accept_invite.py
@@ -83,7 +83,9 @@ def test_new_user_accept_invite_calls_api_and_redirects_to_registration(app_,
 
 def test_cancelled_invited_user_accepts_invited_redirect_to_cancelled_invitation(app_,
                                                                                  service_one,
-                                                                                 mocker
+                                                                                 mocker,
+                                                                                 mock_get_user,
+                                                                                 mock_get_service
                                                                                  ):
     with app_.test_request_context():
         with app_.test_client() as client:
@@ -93,7 +95,8 @@ def test_cancelled_invited_user_accepts_invited_redirect_to_cancelled_invitation
 
             app.invite_api_client.check_token.assert_called_with('thisisnotarealtoken')
             assert response.status_code == 200
-            assert 'Invitation has been cancelled' in response.get_data(as_text=True)
+            page = BeautifulSoup(response.data.decode('utf-8'), 'html.parser')
+            assert page.h1.string.strip() == 'The invitation you were sent has been cancelled'
 
 
 def test_new_user_accept_invite_completes_new_registration_redirects_to_verify(app_,