diff --git a/app/main/views/jobs.py b/app/main/views/jobs.py
index 2137e0e80..d34b9ac1e 100644
--- a/app/main/views/jobs.py
+++ b/app/main/views/jobs.py
@@ -110,6 +110,13 @@ def view_job(service_id, job_id):
 
     total_notifications = job.get('notification_count', 0)
     processed_notifications = job.get('notifications_delivered', 0) + job.get('notifications_failed', 0)
+
+    template = service_api_client.get_service_template(
+        service_id=service_id,
+        template_id=job['template'],
+        version=job['template_version']
+    )['data']
+
     return render_template(
         'views/jobs/job.html',
         finished=(total_notifications == processed_notifications),
@@ -122,7 +129,11 @@ def view_job(service_id, job_id):
             job_id=job['id'],
             status=request.args.get('status', ''),
         ),
-        partials=get_job_partials(job),
+        partials=get_job_partials(job, template),
+        just_sent=bool(
+            request.args.get('just_sent') == 'yes' and
+            template['template_type'] == 'letter'
+        )
     )
 
 
@@ -171,8 +182,16 @@ def cancel_job(service_id, job_id):
 @main.route("/services/<service_id>/jobs/<job_id>.json")
 @user_has_permissions('view_activity', admin_override=True)
 def view_job_updates(service_id, job_id):
+
+    job = job_api_client.get_job(service_id, job_id)['data']
+
     return jsonify(**get_job_partials(
-        job_api_client.get_job(service_id, job_id)['data']
+        job,
+        service_api_client.get_service_template(
+            service_id=current_service['id'],
+            template_id=job['template'],
+            version=job['template_version']
+        )['data'],
     ))
 
 
@@ -343,17 +362,12 @@ def _get_job_counts(job):
     ]
 
 
-def get_job_partials(job):
+def get_job_partials(job, template):
     filter_args = _parse_filter_args(request.args)
     filter_args['status'] = _set_status_filters(filter_args)
     notifications = notification_api_client.get_notifications_for_service(
         job['service'], job['id'], status=filter_args['status']
     )
-    template = service_api_client.get_service_template(
-        service_id=current_service['id'],
-        template_id=job['template'],
-        version=job['template_version']
-    )['data']
 
     if template['template_type'] == 'letter':
         counts = render_template(
diff --git a/app/main/views/send.py b/app/main/views/send.py
index 8b72c3b9a..31dc37584 100644
--- a/app/main/views/send.py
+++ b/app/main/views/send.py
@@ -499,7 +499,13 @@ def start_job(service_id, upload_id):
     )
 
     return redirect(
-        url_for('main.view_job', job_id=upload_id, service_id=service_id, help=request.form.get('help'))
+        url_for(
+            'main.view_job',
+            job_id=upload_id,
+            service_id=service_id,
+            help=request.form.get('help'),
+            just_sent='yes',
+        )
     )
 
 
diff --git a/app/templates/views/jobs/job.html b/app/templates/views/jobs/job.html
index 45d0b8892..9b8eccf32 100644
--- a/app/templates/views/jobs/job.html
+++ b/app/templates/views/jobs/job.html
@@ -13,7 +13,11 @@
       {{ uploaded_file_name }}
     </h1>
 
-    {{ ajax_block(partials, updates_url, 'status', finished=finished) }}
+    {% if just_sent %}
+      {{ banner('We’ve started printing your letters', type='default', with_tick=True) }}
+    {% else %}
+      {{ ajax_block(partials, updates_url, 'status', finished=finished) }}
+    {% endif %}
     {{ ajax_block(partials, updates_url, 'counts', finished=finished) }}
     {{ ajax_block(partials, updates_url, 'notifications', finished=finished) }}
 
diff --git a/tests/app/main/views/test_jobs.py b/tests/app/main/views/test_jobs.py
index 20251d271..1059e0792 100644
--- a/tests/app/main/views/test_jobs.py
+++ b/tests/app/main/views/test_jobs.py
@@ -174,6 +174,10 @@ def test_should_show_letter_job(
     )
 
     assert normalize_spaces(page.h1.text) == 'thisisatest.csv'
+    assert normalize_spaces(page.select('p.bottom-gutter')[0].text) == (
+        'Sent by Test User on 1 January at 11:09am'
+    )
+    assert page.select('.banner-default-with-tick') == []
     assert normalize_spaces(page.select('tbody tr')[0].text) == (
         '07123456789 template content'
     )
@@ -203,6 +207,28 @@ def test_should_show_letter_job(
     )
 
 
+@freeze_time("2016-01-01 11:09:00.061258")
+def test_should_show_letter_job_with_banner_after_sending(
+    client_request,
+    mock_get_service_letter_template,
+    mock_get_job,
+    mock_get_notifications,
+    fake_uuid,
+):
+
+    page = client_request.get(
+        'main.view_job',
+        service_id=SERVICE_ONE_ID,
+        job_id=fake_uuid,
+        just_sent='yes',
+    )
+
+    assert page.select('p.bottom-gutter') == []
+    assert normalize_spaces(page.select('.banner-default-with-tick')[0].text) == (
+        'We’ve started printing your letters'
+    )
+
+
 @freeze_time("2016-01-01T00:00:00.061258")
 def test_should_show_scheduled_job(
     logged_in_client,
diff --git a/tests/app/main/views/test_send.py b/tests/app/main/views/test_send.py
index 30c7eb244..6b23f5d02 100644
--- a/tests/app/main/views/test_send.py
+++ b/tests/app/main/views/test_send.py
@@ -1144,6 +1144,7 @@ def test_can_start_letters_job(
         data={}
     )
     assert response.status_code == 302
+    assert 'just_sent=yes' in response.location
 
 
 @pytest.mark.parametrize('filetype', ['pdf', 'png'])