diff --git a/app/templates/views/support/bat-phone.html b/app/templates/views/support/bat-phone.html
index f21ea59c2..8e9ec3eef 100644
--- a/app/templates/views/support/bat-phone.html
+++ b/app/templates/views/support/bat-phone.html
@@ -33,7 +33,7 @@
         </p>
         <h2 class="heading-medium">Any other problems</h2>
         <p class="bottom-gutter-2">
-          <a href="{{ url_for('main.feedback', ticket_type='problem', severe=False)}}">Fill in this form</a>
+          <a href="{{ url_for('main.feedback', ticket_type='problem', severe='no') }}">Fill in this form</a>
           and we’ll get back to you by the next working day.
         </p>
         <p>
diff --git a/tests/app/main/views/test_feedback.py b/tests/app/main/views/test_feedback.py
index 97e1ae0d7..3d78c64c6 100644
--- a/tests/app/main/views/test_feedback.py
+++ b/tests/app/main/views/test_feedback.py
@@ -449,6 +449,13 @@ def test_bat_email_page(
     response = client.get(bat_phone_page)
     assert response.status_code == 200
 
+    page = BeautifulSoup(response.data.decode('utf-8'), 'html.parser')
+    assert page.select('main a')[1].text == 'Fill in this form'
+    assert page.select('main a')[1]['href'] == url_for('main.feedback', ticket_type='problem', severe='no')
+    next_page_response = client.get(page.select('main a')[1]['href'])
+    next_page = BeautifulSoup(next_page_response.data.decode('utf-8'), 'html.parser')
+    assert next_page.h1.text.strip() == 'Report a problem'
+
     client.login(active_user_with_permissions, mocker, service_one)
     logged_in_response = client.get(bat_phone_page)
     assert logged_in_response.status_code == 302