diff --git a/app/assets/images/message-sending-flow.svg b/app/assets/images/message-sending-flow.svg new file mode 100644 index 000000000..e064ca2cb --- /dev/null +++ b/app/assets/images/message-sending-flow.svg @@ -0,0 +1,1665 @@ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + diff --git a/app/templates/views/using-notify.html b/app/templates/views/using-notify.html index 77053e1e4..75ade04b7 100644 --- a/app/templates/views/using-notify.html +++ b/app/templates/views/using-notify.html @@ -59,6 +59,14 @@

Email and text message sending flow

+ A picture of the sending flow of messages in Notify, showing the three states of Sending, Delivered, And Failed. Also shows the next + steps when messages fail, deleting data and trying a new channel for permanent failures, and trying again or trying a new channel for + temporary failures +

Resending failed messages

If a message fails because the inbox or phone ‘isn’t accepting messages right now’ then it’s up to you to decide if you want to send the message again or not.