diff --git a/app/main/forms.py b/app/main/forms.py
index cb2eabcb7..85639dfa7 100644
--- a/app/main/forms.py
+++ b/app/main/forms.py
@@ -48,6 +48,7 @@ from app.main.validators import (
     ValidEmail,
     ValidGovEmail,
 )
+from app.models.feedback import PROBLEM_TICKET_TYPE, QUESTION_TICKET_TYPE
 from app.models.organisation import Organisation
 from app.models.roles_and_permissions import permissions, roles
 from app.utils import guess_name_from_email_address
@@ -885,8 +886,8 @@ class SupportType(StripWhitespaceForm):
     support_type = RadioField(
         'How can we help you?',
         choices=[
-            ('report-problem', 'Report a problem'),
-            ('ask-question-give-feedback', 'Ask a question or give feedback'),
+            (PROBLEM_TICKET_TYPE, 'Report a problem'),
+            (QUESTION_TICKET_TYPE, 'Ask a question or give feedback'),
         ],
         validators=[DataRequired()]
     )
diff --git a/app/main/views/feedback.py b/app/main/views/feedback.py
index 843d3f802..f28fefaee 100644
--- a/app/main/views/feedback.py
+++ b/app/main/views/feedback.py
@@ -13,9 +13,7 @@ from app.main.forms import (
     SupportType,
     Triage,
 )
-
-QUESTION_TICKET_TYPE = 'ask-question-give-feedback'
-PROBLEM_TICKET_TYPE = "report-problem"
+from app.models.feedback import PROBLEM_TICKET_TYPE
 
 
 def get_prefilled_message():
diff --git a/app/main/views/index.py b/app/main/views/index.py
index 13effe361..86c244d6f 100644
--- a/app/main/views/index.py
+++ b/app/main/views/index.py
@@ -15,12 +15,12 @@ from notifications_utils.template import HTMLEmailTemplate, LetterImageTemplate
 from app import email_branding_client, letter_branding_client, status_api_client
 from app.main import main
 from app.main.forms import FieldWithNoneOption, SearchByNameForm
-from app.main.views.feedback import QUESTION_TICKET_TYPE
 from app.main.views.sub_navigation_dictionaries import (
     features_nav,
     pricing_nav,
     using_notify_nav,
 )
+from app.models.feedback import QUESTION_TICKET_TYPE
 from app.utils import get_logo_cdn_domain
 
 
diff --git a/app/models/feedback.py b/app/models/feedback.py
new file mode 100644
index 000000000..fffbf0a29
--- /dev/null
+++ b/app/models/feedback.py
@@ -0,0 +1,2 @@
+QUESTION_TICKET_TYPE = 'ask-question-give-feedback'
+PROBLEM_TICKET_TYPE = 'report-problem'
diff --git a/app/url_converters.py b/app/url_converters.py
index bee034727..aa2b5dabe 100644
--- a/app/url_converters.py
+++ b/app/url_converters.py
@@ -1,5 +1,7 @@
 from werkzeug.routing import BaseConverter
 
+from app.models.feedback import PROBLEM_TICKET_TYPE, QUESTION_TICKET_TYPE
+
 
 class TemplateTypeConverter(BaseConverter):
 
@@ -8,7 +10,7 @@ class TemplateTypeConverter(BaseConverter):
 
 class TicketTypeConverter(BaseConverter):
 
-    regex = '(?:ask-question-give-feedback|report-problem)'
+    regex = f'(?:{PROBLEM_TICKET_TYPE}|{QUESTION_TICKET_TYPE})'
 
 
 class LetterFileExtensionConverter(BaseConverter):
diff --git a/tests/app/main/views/test_feedback.py b/tests/app/main/views/test_feedback.py
index b7250be42..cfe649ab7 100644
--- a/tests/app/main/views/test_feedback.py
+++ b/tests/app/main/views/test_feedback.py
@@ -6,12 +6,8 @@ from bs4 import BeautifulSoup, element
 from flask import url_for
 from freezegun import freeze_time
 
-from app.main.views.feedback import (
-    PROBLEM_TICKET_TYPE,
-    QUESTION_TICKET_TYPE,
-    has_live_services,
-    in_business_hours,
-)
+from app.main.views.feedback import has_live_services, in_business_hours
+from app.models.feedback import PROBLEM_TICKET_TYPE, QUESTION_TICKET_TYPE
 from tests.conftest import normalize_spaces