- 
-
+ diff --git a/app/templates/components/guidance/nav_breadcrumb.html b/app/templates/components/guidance/nav_breadcrumb.html index 4c3ae34b8..d6cba4cb6 100644 --- a/app/templates/components/guidance/nav_breadcrumb.html +++ b/app/templates/components/guidance/nav_breadcrumb.html @@ -2,7 +2,7 @@
Dept. of Human Services: We believe your EBT card may have been used by someone else. Please call the number on the back of your card (888-123-5555) to cancel and get a new one. If you need a new card immediately, please visit your local office.
-Use texting to share timely information, provide critical status updates, or remind someone to do something.
- {% set list_item_dos = [ - { - "list_content": "Your application is due on…", - }, - { - "list_content": "We need more information from you to process your application for…", - }, - { - "list_content": "We will be calling you about…at…", - }, - { - "list_content": "We will be calling you about…at…", - }, - ] %} -Examples:
- }}){kind=icon}
-
- Use texting to share timely + information, provide critical status updates, or remind someone to do something.
+Examples:
+ {% set list_item_dos = [ + { + "list_content": "Your application is due on…", + }, + { + "list_content": "We need more information from you to process your application for…", + }, + { + "list_content": "We will be calling you about…at…", + }, + { + "list_content": "We will be calling you about…at…", + }, + ] %} +Texting is not great for long, detailed instructions or frequent reminders that may be ignored. -
-Examples:
- {% set list_item_donts = [ - { - "list_content": "Your rights and responsibilities", - }, - { - "list_content": "How to complete your application", - }, - { - "list_content": "Weekly reminder not to share your account information", - }, - ] %} - }}){kind=icon}
-
- Texting is not great for long, + detailed instructions or frequent reminders that may be ignored. +
+Examples:
+ {% set list_item_donts = [ + { + "list_content": "Your rights and responsibilities", + }, + { + "list_content": "How to complete your application", + }, + { + "list_content": "Weekly reminder not to share your account information", + }, + ] %} +Your program may already be communicating with your audience through methods like mailed notices and phone calls. Think of text messages as complementary to your existing communications. Review how well you are currently reaching your audience. Are there methods or gaps that could be supplemented with a text message?
- The Department of Veterans Affairs provides a helpful flow-chart that can help you decide if a text message is needed @@ -105,15 +126,9 @@ result of implementing text messaging at your agency. For example:
- -We believe that texting [specific group of people] when [this happens or on this + cadence] to + inform/alert them about [subject] will result in [desired action].
Review your drafted hypothesis with your team to make sure everyone is aligned on your desired goals. A clear and
concise hypothesis can help you decide how to write text message content
@@ -153,14 +168,19 @@
the results you want?",
},
] %}
-
- {% for item in list_performance_dos %}
-
+
-
-
+
diff --git a/app/templates/views/guidance/establish-trust.html b/app/templates/views/guidance/establish-trust.html
index 3d53a1fbe..f2edfeeab 100644
--- a/app/templates/views/guidance/establish-trust.html
+++ b/app/templates/views/guidance/establish-trust.html
@@ -103,9 +103,9 @@
+
+
+
+
+ {% for item in list_performance_dos %}
+
+
For example, we’ve seen Medicaid programs use trust-markers in renewal texts
-For example, we’ve seen Medicaid programs use trust-markers in renewal texts –
{{item.p_text |safe}}
@@ -70,7 +70,11 @@- In the US, no matter where texts are coming from, a recipient has the right to revoke consent at any time through any reasonable means. For example, a text recipient can always opt out of receiving text messages from a phone number by responding “STOP”, “QUIT”, or one of several other keywords. + In the US, no matter where texts are coming from, a recipient has the right to revoke consent at any time through any + reasonable means. For example, a text recipient can always opt out of receiving text messages from a phone number by + responding “STOP”, “QUIT”, or one of several other keywords.
@@ -87,7 +91,10 @@
- Consider the risks if someone who is not the intended recipient receives the text message. Establish an internal process to keep your phone number list up-to-date. The FCC offers a Reassigned Numbers Database to identify phone numbers that may have been reassigned since your agency obtained them. + Consider the risks if someone who is not the intended recipient receives the text message. Establish an internal process + to keep your phone number list up-to-date. The FCC offers a Reassigned + Numbers Database to identify phone numbers that may have been reassigned since your agency obtained them.