diff --git a/app/templates/views/information-security.html b/app/templates/views/information-security.html
index ddca943a5..2075e8702 100644
--- a/app/templates/views/information-security.html
+++ b/app/templates/views/information-security.html
@@ -109,22 +109,18 @@ Information security guidelines – GOV.UK Notify
 
       <h3 class="heading-small" id="guideline-phishing">Don’t send requests for personal information of any kind, unless the request is directly connected with a transaction</h3>
 
-      <p>To reduce the risk from phishing attacks, don’t send <strong>requests</strong> for personal information <strong>of any kind</strong>, unless the request is <strong>directly connected with a transaction</strong>.</p>
+      <p>To reduce the risk from phishing attacks, don’t send requests for personal information of any kind, unless the request is directly connected with a transaction.</p>
 
-      <p>It’s OK to send a request for personal information if it’s directly connected with a transaction. Here are 2 examples of where it would be OK:</p>
+      <p>It’s OK to send a request for personal information if it’s directly connected with a transaction. For example it's OK to send a notification with a link asking users to reset their password if they've requested it by clicking on a 'Forgot your password?' link.</p>
 
-      <ul class="list list-bullet">
-        <li>Someone clicks a ‘Forgot your password?’ link – it’s OK to send them a link where they can reset their password</li>
-        <li>Someone’s MOT is about to expire – y</li>
-      </ul>
 
       <h3 class="heading-small" id="guideline-links">It’s OK to include links</h3>
 
-      <p>The same 2 rules above apply to links:</p>
+      <p>The same rules apply to links:</p>
 
       <ul class="list list-bullet">
-        <li>Don’t send links that reveal information that can be used for fraud</li>
-        <li>Don’t send unsolicited messages that include a link requesting personal information of any kind (it’s OK to send a message with a link requesting information if the user has just requested it)</li>
+        <li>Don’t send links that reveal information that can be used for fraud.</li>
+        <li>Don’t send unsolicited messages that include a link requesting personal information of any kind (it’s OK to send a message with a link requesting information if the user has just requested it).</li>
       </ul>
 
       <p>There are additional rules that apply specifically to links.</p>
@@ -146,7 +142,7 @@ Information security guidelines – GOV.UK Notify
  
       <h3 class="heading-small" id="guideline-name">Include the user’s name – it makes phishing more difficult</h3>
 
-      <p>Start your message by addressing the user. For example, Hi Alice Smith or Dear Bob Jones. Including this extra piece of information makes phishing more difficult.</p>
+      <p>Start your message by addressing the user. For example, 'Hi Alice Smith', or 'Dear Bob Jones'. Including this extra piece of information makes phishing more difficult.</p>
 
       <h3 class="heading-small" id="guideline-technical">Use technical approaches to improve privacy and prevent phishing</h3>
 
@@ -160,7 +156,7 @@ Information security guidelines – GOV.UK Notify
       <section id="examples">
       <h2 class="heading-medium">Examples</h2>
       
-        <h3 class="heading-medium">Example of an appointment reminder</h3>
+        <h3 class="heading-small">Example of an appointment reminder</h3>
         <p>“Dear Anne Smith, you’ve got a licence appointment tomorrow at 2:15pm at the Licence Office, 1 Chapel Hill, Heswall, Bournemouth BH1 1AA. To cancel your appointment, visit licensing.service.gov.uk/appointment/12345678/cancel. To change your appointment time, sign in to your account.”</p>
         <p>This is a good example because:</p>
          <ul class="list list-bullet">
@@ -173,7 +169,7 @@ Information security guidelines – GOV.UK Notify
         </ul>
       
     
-     <h2 class="heading-medium">Example to add a photo to an environmental permit</h2>
+     <h3 class="heading-small">Example to add a photo to an environmental permit</h3>
         <p>“Dear Andrew Jones, to add a location photo to your environmental permit application, visit environmentalpermit.service.gov.uk/12345678/add-photo. If you didn’t request this link, please ignore this message.”</p>
         <p>This is a good example because:</p>
          <ul class="list list-bullet">