diff --git a/app/main/views/dashboard.py b/app/main/views/dashboard.py
index 6b5edf6f4..5c890156c 100644
--- a/app/main/views/dashboard.py
+++ b/app/main/views/dashboard.py
@@ -62,20 +62,46 @@ def service_dashboard(service_id):
     job_response = job_api_client.get_jobs(service_id)["data"]
     service_data_retention_days = 7
 
-    filtered_jobs = [job for job in job_response if job["job_status"] != "cancelled"]
-    sorted_jobs = sorted(filtered_jobs, key=lambda job: job["created_at"], reverse=True)
+    active_jobs = [job for job in job_response if job["job_status"] != "cancelled"]
+    sorted_jobs = sorted(active_jobs, key=lambda job: job["created_at"], reverse=True)
+    job_lists = [
+        {
+            **job_dict,
+            "finished_processing": job_is_finished(job_dict)
+        }
+        for job_dict in sorted_jobs
+    ]
 
     return render_template(
         "views/dashboard/dashboard.html",
         updates_url=url_for(".service_dashboard_updates", service_id=service_id),
         partials=get_dashboard_partials(service_id),
-        jobs=sorted_jobs,
+        jobs=job_lists,
         service_data_retention_days=service_data_retention_days,
         sms_sent=sms_sent,
         sms_allowance_remaining=sms_allowance_remaining,
     )
 
 
+def job_is_finished(job_dict):
+    done_statuses = [
+        "delivered",
+        "sent",
+        "failed",
+        "technical-failure",
+        "temporary-failure",
+        "permanent-failure",
+        "cancelled"
+    ]
+
+    processed_count = sum(
+        stat["count"]
+        for stat in job_dict["statistics"]
+        if stat["status"] in done_statuses
+    )
+    return job_dict["notification_count"] == processed_count
+
+
 @main.route("/services/<uuid:service_id>/daily-stats.json")
 @user_has_permissions()
 def get_daily_stats(service_id):
diff --git a/app/templates/partials/jobs/status.html b/app/templates/partials/jobs/status.html
index 0f3288813..3cdc83012 100644
--- a/app/templates/partials/jobs/status.html
+++ b/app/templates/partials/jobs/status.html
@@ -25,7 +25,7 @@
       {% if job.scheduled_for %}
         <div class="usa-alert usa-alert--info">
           <div class="usa-alert__body">
-            <h2 class="usa-alert__heading">Your message has been scheduled</h2>
+            <h2 class="usa-alert__heading">Your {{ 'message has' if job.notification_count == 1 else 'messages have' }} been scheduled</h2>
             <p class="usa-alert__text">
               {{ job.template_name }} - {{ current_service.name }} was scheduled on {{ job.scheduled_for|format_datetime_normal }} by {{ job.created_by.name }}
             </p>
@@ -37,7 +37,7 @@
           <div class="usa-alert usa-alert--success">
             <div class="usa-alert__body">
               <h2 class="usa-alert__heading">
-                Your message is sending
+                Your {{ 'message is' if job.notification_count == 1 else 'messages are' }} sending
               </h2>
               <p class="usa-alert__text">
                 {{ job.template_name }} - {{ current_service.name }}
@@ -49,7 +49,7 @@
           <div class="usa-alert usa-alert--info">
             <div class="usa-alert__body">
               <h2 class="usa-alert__heading">
-                Your message is pending
+                Your {{ 'message is' if job.notification_count == 1 else 'messages are' }} pending
               </h2>
               <p class="usa-alert__text">
                 {{ job.template_name }} - {{ current_service.name }}
@@ -60,11 +60,11 @@
         {% endif %}
         {{display_message_status}}
       {% endif %}
-    {% elif arrived_from_preview_page_url %}
+    {% else %}
       <div class="usa-alert usa-alert--success">
         <div class="usa-alert__body">
           <h2 class="usa-alert__heading">
-              Your message has been sent
+              Your {{ 'message has' if job.notification_count == 1 else 'messages have' }} been sent
           </h2>
           <p class="usa-alert__text">
             {{ job.template_name }} - {{ current_service.name }}
diff --git a/app/templates/views/dashboard/activity-table.html b/app/templates/views/dashboard/activity-table.html
index 7a8bd7736..1dbb2bc7d 100644
--- a/app/templates/views/dashboard/activity-table.html
+++ b/app/templates/views/dashboard/activity-table.html
@@ -46,14 +46,16 @@
                     </td>
                     <td class="table-field template">{{ job.template_name }}</td>
                     <td class="table-field time-sent">
-                        {% if job.scheduled_for and not job.processing_finished %}
-                        Scheduled for {{ job.scheduled_for|format_datetime_table }}
-                        {% elif job.processing_finished and not job.statistics|selectattr('status', 'equalto', 'sending')|list %}
-                        Sent on {{ job.processing_finished|format_datetime_table }}
-                        {% elif job.processing_started %}
-                            Sending since {{ job.processing_started|format_datetime_table }}
+                        {% if not job.finished_processing %}
+                            {% if job.scheduled_for%}
+                                Scheduled for {{ job.scheduled_for|format_datetime_table }}
+                            {% elif job.processing_started %}
+                                Sending since {{ job.processing_started|format_datetime_table }}
+                            {% else %}
+                                Pending since {{ job.created_at|format_datetime_table }}
+                            {% endif %}
                         {% else %}
-                            Pending since {{ job.created_at|format_datetime_table }}
+                            Sent on {{ job.processing_started|format_datetime_table }}
                         {% endif %}
                     </td>
                     <td class="table-field sender sender-column">{{ job.created_by.name }}</td>
diff --git a/app/templates/views/jobs/job.html b/app/templates/views/jobs/job.html
index 1643715f4..d5d3711d5 100644
--- a/app/templates/views/jobs/job.html
+++ b/app/templates/views/jobs/job.html
@@ -11,7 +11,7 @@
 {% block maincolumn_content %}
 
     {{ page_header("Message status") }}
-    {% if not job.processing_finished %}
+    {% if not job.finished_processing %}
       <div
         data-module="update-content"
         data-resource="{{ updates_url }}"
@@ -20,7 +20,7 @@
       >
     {% endif %}
       {{ partials['status']|safe }}
-    {% if not job.processing_finished  %}
+    {% if not job.finished_processing  %}
       </div>
     {% endif %}
     {% if not finished %}