diff --git a/app/main/views/feedback.py b/app/main/views/feedback.py
index e2b4316fb..f0eab1908 100644
--- a/app/main/views/feedback.py
+++ b/app/main/views/feedback.py
@@ -52,7 +52,7 @@ def support():
             else:
                 return redirect(url_for(
                     '.feedback',
-                    ticket_type=QUESTION_TICKET_TYPE,
+                    ticket_type=PROBLEM_TICKET_TYPE,
                 ))
 
     return render_template('views/support/index.html', form=form)
@@ -144,9 +144,9 @@ def feedback(ticket_type):
         form.feedback.data = get_prefilled_message()
 
     return render_template(
-        'views/support/{}.html'.format(ticket_type),
+        'views/support/{}.html'.format(PROBLEM_TICKET_TYPE),
         form=form,
-        ticket_type=ticket_type,
+        is_problem=(ticket_type == PROBLEM_TICKET_TYPE),
     )
 
 
diff --git a/app/templates/views/support/report-problem.html b/app/templates/views/support/report-problem.html
index e2e9b4660..342d5cd5d 100644
--- a/app/templates/views/support/report-problem.html
+++ b/app/templates/views/support/report-problem.html
@@ -5,24 +5,28 @@
 {% from "components/page-header.html" import page_header %}
 {% from "components/form.html" import form_wrapper %}
 
+{% set page_title = 'Report a problem' if is_problem else 'Ask a question or give feedback' %}
+
 {% block per_page_title %}
-  Report a problem
+  {{ page_title }}
 {% endblock %}
 
 {% block maincolumn_content %}
 
     {{ page_header(
-      'Report a problem',
+      page_title,
       back_link=url_for('.support')
     ) }}
     <div class="govuk-grid-row">
       <div class="govuk-grid-column-two-thirds">
-        <div class="panel panel-border-wide">
-          <p>
-            Check our <a class="govuk-link govuk-link--no-visited-state" href="https://status.notifications.service.gov.uk">system status</a>
-            page to see if there are any known issues with GOV.UK Notify.
-          </p>
-        </div>
+        {% if is_problem %}
+          <div class="panel panel-border-wide">
+            <p>
+              Check our <a class="govuk-link govuk-link--no-visited-state" href="https://status.notifications.service.gov.uk">system status</a>
+              page to see if there are any known issues with GOV.UK Notify.
+            </p>
+          </div>
+        {% endif %}
         {% call form_wrapper() %}
             {{ textbox(form.feedback, width='1-1', hint='', rows=10, autosize=True) }}
             {% if not current_user.is_authenticated %}
diff --git a/tests/app/main/views/test_feedback.py b/tests/app/main/views/test_feedback.py
index 0a2cd3a58..b7250be42 100644
--- a/tests/app/main/views/test_feedback.py
+++ b/tests/app/main/views/test_feedback.py
@@ -96,7 +96,7 @@ def test_get_support_as_someone_in_the_public_sector(
         _follow_redirects=True,
     )
     assert normalize_spaces(page.select('h1')) == (
-        'Ask a question or give feedback'
+        'Report a problem'
     )
     assert page.select_one('form textarea[name=feedback]')
     assert page.select_one('form input[name=name]')