diff --git a/app/main/forms.py b/app/main/forms.py
index 794f8e322..2d9db1e98 100644
--- a/app/main/forms.py
+++ b/app/main/forms.py
@@ -569,19 +569,16 @@ class Triage(StripWhitespaceForm):
 
 
 class RequestToGoLiveForm(StripWhitespaceForm):
-    channel_email = BooleanField('Emails')
-    channel_sms = BooleanField('Text messages')
-    channel_letter = BooleanField('Letters')
-    start_date = StringField(
-        'When will you be ready to start sending messages?',
+    volume_email = StringField(
+        'How many emails do you expect to send in the next year?',
         validators=[DataRequired(message='Can’t be empty')]
     )
-    start_volume = StringField(
-        'How many messages do you expect to send to start with?',
+    volume_sms = StringField(
+        'How many text messages do you expect to send in the next year?',
         validators=[DataRequired(message='Can’t be empty')]
     )
-    peak_volume = StringField(
-        'Will the number of messages increase and when will that start?',
+    volume_letter = StringField(
+        'How many letters do you expect to send in the next year?',
         validators=[DataRequired(message='Can’t be empty')]
     )
 
diff --git a/app/main/views/service_settings.py b/app/main/views/service_settings.py
index 9dd4aaee3..2cb07c1f0 100644
--- a/app/main/views/service_settings.py
+++ b/app/main/views/service_settings.py
@@ -14,7 +14,6 @@ from flask import (
 from flask_login import current_user, login_required
 from notifications_python_client.errors import HTTPError
 from notifications_utils.field import Field
-from notifications_utils.formatters import formatted_list
 
 from app import (
     billing_api_client,
@@ -217,13 +216,14 @@ def submit_request_to_go_live(service_id):
         zendesk_client.create_ticket(
             subject='Request to go live - {}'.format(current_service.name),
             message=(
-                'Service: {}\n'
-                '{}\n'
+                'Service: {service_name}\n'
+                '{service_dashboard}\n'
                 '\n---'
-                '\nOrganisation type: {}'
-                '\nAgreement signed: {}'
-                '\nChannel: {}\nStart date: {}\nStart volume: {}'
-                '\nPeak volume: {}'
+                '\nOrganisation type: {organisation_type}'
+                '\nAgreement signed: {agreement}'
+                '\nEmails in next year: {volume_email}'
+                '\nText messages in next year: {volume_sms}'
+                '\nLetters in next year: {volume_letter}'
                 '\n'
                 '\n---'
                 '\n'
@@ -233,23 +233,20 @@ def submit_request_to_go_live(service_id):
                 '{user_name}\t'
                 '{user_email}\t'
                 '-\t'
-                '{date}'
+                '{date}\t'
+                '{volume_sms}\t'
+                '{volume_email}\t'
+                '{volume_letter}'
             ).format(
-                current_service.name,
-                url_for('main.service_dashboard', service_id=current_service.id, _external=True),
-                current_service.organisation_type,
-                AgreementInfo.from_current_user().as_human_readable,
-                formatted_list(filter(None, (
-                    'email' if form.channel_email.data else None,
-                    'text messages' if form.channel_sms.data else None,
-                    'letters' if form.channel_letter.data else None,
-                )), before_each='', after_each=''),
-                form.start_date.data,
-                form.start_volume.data,
-                form.peak_volume.data,
+                service_name=current_service.name,
+                service_dashboard=url_for('main.service_dashboard', service_id=current_service.id, _external=True),
+                organisation_type=current_service.organisation_type,
+                agreement=AgreementInfo.from_current_user().as_human_readable,
+                volume_email=form.volume_email.data,
+                volume_sms=form.volume_sms.data,
+                volume_letter=form.volume_letter.data,
                 service_id=current_service.id,
                 organisation=AgreementInfo.from_current_user().owner,
-                service_name=current_service.name,
                 user_name=current_user.name,
                 user_email=current_user.email_address,
                 date=datetime.now(tz=pytz.timezone('Europe/London')).strftime('%d/%m/%Y'),
diff --git a/app/templates/views/service-settings/submit-request-to-go-live.html b/app/templates/views/service-settings/submit-request-to-go-live.html
index 495f1a0f0..fab2cf079 100644
--- a/app/templates/views/service-settings/submit-request-to-go-live.html
+++ b/app/templates/views/service-settings/submit-request-to-go-live.html
@@ -13,27 +13,24 @@
 
       <h1 class="heading-large">Request to go live</h1>
 
-      <p class="bottom-gutter">
-        Tell us how you plan to use Notify. When we receive your request we’ll make your service live within one working day.
-      </p>
+      <div class="grid-row bottom-gutter-1-3">
+        <div class="column-five-sixths">
+          <p>
+            Tell us how you plan to use Notify. When we receive your request we’ll make your service live within one working day.
+          </p>
+        </div>
+      </div>
 
-      <form method="post" class="top-gutter">
-        {{ checkbox_group('What kind of messages will you be sending?', [
-          form.channel_email,
-          form.channel_sms,
-          form.channel_letter
-        ]) }}
+      <form method="post">
         <div class="form-group">
-          {{ textbox(form.start_date, width='1-1') }}
-          {{ textbox(form.start_volume, width='1-1', hint='For example, ‘1,000 per month’.') }}
-          {{ textbox(form.peak_volume, width='1-1', hint='For example, ‘Messages will increase to 20,000 per month in January’.') }}
+          {{ textbox(form.volume_email, width='1-2', hint='For example, 1,000,000') }}
+          {{ textbox(form.volume_sms, width='1-2', hint='For example, 500,000') }}
+          {{ textbox(form.volume_letter, width='1-2', hint='For example, 5,000') }}
         </div>
         <p class="bottom-gutter">
           By requesting to go live you’re agreeing to our <a href="{{ url_for('.terms') }}">terms of use</a>.
         </p>
-
         {{ page_footer('Request to go live') }}
       </form>
 
-
 {% endblock %}
diff --git a/tests/app/main/views/test_service_settings.py b/tests/app/main/views/test_service_settings.py
index 72f2af6a1..e29568672 100644
--- a/tests/app/main/views/test_service_settings.py
+++ b/tests/app/main/views/test_service_settings.py
@@ -691,12 +691,21 @@ def test_should_show_request_to_go_live(
     )
     assert page.h1.text == 'Request to go live'
     for channel, label in (
-        ('email', 'Emails'),
-        ('sms', 'Text messages'),
-        ('letter', 'Letters'),
+        (
+            'email',
+            'How many emails do you expect to send in the next year? For example, 1,000,000'
+        ),
+        (
+            'sms',
+            'How many text messages do you expect to send in the next year? For example, 500,000'
+        ),
+        (
+            'letter',
+            'How many letters do you expect to send in the next year? For example, 5,000'
+        ),
     ):
         assert normalize_spaces(
-            page.select_one('label[for=channel_{}]'.format(channel)).text
+            page.select_one('label[for=volume_{}]'.format(channel)).text
         ) == label
 
 
@@ -716,11 +725,9 @@ def test_should_redirect_after_request_to_go_live(
         'main.submit_request_to_go_live',
         service_id=SERVICE_ONE_ID,
         _data={
-            'channel_email': 'y',
-            'channel_sms': 'y',
-            'start_date': '01/01/2017',
-            'start_volume': '100,000',
-            'peak_volume': '2,000,000',
+            'volume_email': '111',
+            'volume_sms': '222',
+            'volume_letter': '333',
         },
         _follow_redirects=True
     )
@@ -738,13 +745,12 @@ def test_should_redirect_after_request_to_go_live(
         '---\n'
         'Organisation type: central\n'
         'Agreement signed: Can’t tell (domain is user.gov.uk)\n'
-        'Channel: email and text messages\n'
-        'Start date: 01/01/2017\n'
-        'Start volume: 100,000\n'
-        'Peak volume: 2,000,000\n'
+        'Emails in next year: 111\n'
+        'Text messages in next year: 222\n'
+        'Letters in next year: 333\n'
         '\n'
         '---\n'
-        '{}\tNone\tservice one\tTest User\ttest@user.gov.uk\t-\t21/12/2012'
+        '{}\tNone\tservice one\tTest User\ttest@user.gov.uk\t-\t21/12/2012\t222\t111\t333'
     ).format(SERVICE_ONE_ID, SERVICE_ONE_ID)
 
     assert normalize_spaces(page.select_one('.banner-default').text) == (