diff --git a/app/templates/views/service-settings/set-inbound-sms.html b/app/templates/views/service-settings/set-inbound-sms.html
index f9d597290..72a2cb743 100644
--- a/app/templates/views/service-settings/set-inbound-sms.html
+++ b/app/templates/views/service-settings/set-inbound-sms.html
@@ -19,6 +19,9 @@
         <p>
           Your service can receive text messages sent to {{ current_service.inbound_number }}.
         </p>
+        <p>
+          You can still send text messages from a sender name if you need to, but users will not be able to reply to those messages.
+        </p>
         <p>
           <a href="{{ url_for('.support') }}">Contact us</a> if you want to switch this feature off.
         </p>
@@ -33,9 +36,18 @@
           <a href="{{ url_for('.support') }}">Contact us</a> if you want to be able to receive text messages from your users.
         </p>
         <p>
-          We’ll create a special phone number for them to contact. You'll be able to see
-          the messages on your dashboard, or get them using the API.
+          We’ll create a unique phone number for your service that they can reply to.
         </p>
+        <p>
+          Text messages you send will come from this phone number instead of your sender name (currently {{ current_service.default_sms_sender }}).
+        </p>
+        <p>
+          You can still send text messages from a sender name if you need to, but users will not be able to reply to those messages.
+        </p>
+        <p>
+          You can see and reply to the messages you receive when you sign in to Notify, or get them using the API.
+        </p>
+        <p>
           It does not cost you anything to receive text messages. Users will pay their standard text message rate.
         </p>
       {% endif %}
diff --git a/tests/app/main/views/test_service_settings.py b/tests/app/main/views/test_service_settings.py
index 8732ec167..6e821bfa7 100644
--- a/tests/app/main/views/test_service_settings.py
+++ b/tests/app/main/views/test_service_settings.py
@@ -4100,6 +4100,7 @@ def test_invitation_pages(
     client_request,
     service_one,
     mock_get_inbound_number_for_service,
+    single_sms_sender,
     endpoint,
     permissions,
     expected_p,
@@ -4138,6 +4139,7 @@ def test_set_inbound_sms_when_inbound_number_is_not_set(
     service_one,
     single_reply_to_email_address,
     single_letter_contact_block,
+    single_sms_sender,
     mocker,
     mock_get_all_letter_branding,
 ):
@@ -4152,11 +4154,15 @@ def test_set_inbound_sms_when_inbound_number_is_not_set(
 @pytest.mark.parametrize('user, expected_paragraphs', [
     (active_user_with_permissions, [
         'Your service can receive text messages sent to 07700900123.',
+        'You can still send text messages from a sender name if you '
+        'need to, but users will not be able to reply to those messages.',
         'Contact us if you want to switch this feature off.',
         'You can set up callbacks for received text messages on the API integration page.',
     ]),
     (active_user_no_api_key_permission, [
         'Your service can receive text messages sent to 07700900123.',
+        'You can still send text messages from a sender name if you '
+        'need to, but users will not be able to reply to those messages.',
         'Contact us if you want to switch this feature off.',
     ]),
 ])