From 048166b6a432c8dd0a02e5d08fcd399d32c20f00 Mon Sep 17 00:00:00 2001
From: Rebecca Law <rebecca.law@digital.cabinet-office.gov.uk>
Date: Mon, 23 May 2016 10:18:07 +0100
Subject: [PATCH] Update failure label to the words used on the activity page.
 We are not retrying message for 72 hours, so I removed that. The changes
 should be reviewed by someone.

---
 app/templates/views/delivery-and-failure.html | 14 +++++++-------
 1 file changed, 7 insertions(+), 7 deletions(-)

diff --git a/app/templates/views/delivery-and-failure.html b/app/templates/views/delivery-and-failure.html
index b46d8a326..df8a98db7 100644
--- a/app/templates/views/delivery-and-failure.html
+++ b/app/templates/views/delivery-and-failure.html
@@ -16,8 +16,8 @@ Delivery and failure – GOV.UK Notify
     <ul class="list list-bullet">
       <li><a href="#sending">Sending</a></li>
       <li><a href="#delivered">Delivered</a></li>
-      <li><a href="#permanent-failure">Failed permanently</a></li>
-      <li><a href="#temporary-failure">Failed temporarily</a></li>
+      <li><a href="#permanent-failure">Permanently failed</a></li>
+      <li><a href="#temporary-failure">Temporarily failed</a></li>
       <li><a href="#technical-failure">Technical failure</a></li>
     </ul>
 
@@ -27,7 +27,7 @@ Delivery and failure – GOV.UK Notify
 
     <p>All new messages start with the state ‘Sending’.</p>
 
-    <p>If we can’t deliver a message straight away, we’ll keep trying for up to 72 hours.</p>
+    <p>This means that we have accepted the message, the message is waiting in a queue to be sent to the client provider.</p>
 
     <h2 id="delivered" class="heading-medium">Delivered</h2>
 
@@ -35,7 +35,7 @@ Delivery and failure – GOV.UK Notify
 
     <p>We can’t tell you if they’ve read it – to do so would require invasive and unreliable tracking techniques.</p>
 
-    <h2 id="permanent-failure" class="heading-medium">Failured permanently</h2>
+    <h2 id="permanent-failure" class="heading-medium">Permanently failed</h2>
 
     <p>This means the email address or mobile number doesn’t exist or is blacklisted – also known as a ‘hard bounce’.</p>
 
@@ -43,11 +43,11 @@ Delivery and failure – GOV.UK Notify
 
     <p><strong>You need to remove this email address or mobile number from your database.</strong></p>
 
-    <h2 id="temporary-failure" class="heading-medium">Failed temporarily</h2>
+    <h2 id="temporary-failure" class="heading-medium">Temporarily failed</h2>
 
     <p>This means the email address or mobile number was full, or the mobile phone was switched off – also known as a ‘soft bounce’.</p>
 
-    <p>We’ll retry emails for up to 15 minutes and text message for up to 72 hours. Messages still being retried are marked as ’Sending’. We mark messages as ‘Failed temporarily’ once we’ve given up.</p>
+    <p>We mark messages as ‘Temporarily failed’.</p>
 
     <p>You’re still billed for these messages.</p>
 
@@ -57,7 +57,7 @@ Delivery and failure – GOV.UK Notify
 
     <p>This means there is a problem with the connection between Notify and our email or text message delivery partners.</p>
 
-    <p>We’ll try to send these messages for up to 72 hours. Messages still being retried are marked as ’Sending’. We mark messages as ‘Temporary failure’ once we’ve given up.</p>
+    <p>Messages still being retried are marked as ’Sending’. We mark messages as ‘Technical failure’ once we’ve given up.</p>
 
     <p>You won’t be billed for these messages.</p>