app/templates/views/dashboard/write-first-messages.html

<h2 class="heading-medium">Get started</h2>

<nav>
  <a class="pill-separate-item" href="{{ url_for('.choose_template', service_id=current_service.id) }}">
    {% if current_service.can_send_letters %}
      Write an email, text message or letter
    {% else %}
      Write an email or text message
    {% endif %}
  </a>
</nav>
Add ‘get started’ back to the dashboard Since we’re removing the write email/write text message calls to action from the tour, we should reintroduce them to the dashboard, for users who are unsure what they should do next. 2016-07-01 11:07:44 +01:00			`<h2 class="heading-medium">Get started</h2>`

Merge email, text message + letter templates pages Right now we have separate pages for email and text message templates. In the future we will also have a separate page for letter templates. This commit changes Notify to only have one page for all templates. What is the problem? --- The left-hand navigation is getting quite crowded, at 8 items for a service that can send letters. Research suggests that the number of objects an average human can hold in working memory is 7 ± 2 [1]. So we’re at the limit of how many items the navigation should have. In the future we will need to search/sort/filter templates by attributes other than type, for example: - show me the ‘confirmation’ templates - show me the most recently used templates - show me all templates containing the placeholder `((ref_no))` These are hypothetical for now, but these needs (or others) may become real in the future. At this point pre-filtering the list of templates by type would restrict what searches a user could do. So by making this change now we’re in a better position to iterate the design in the future. What’s the change? --- This commit replaces the ‘Email templates’, ‘Text message templates’ and ‘Letter templates’ pages with one page called ‘Templates’. This new templates page shows all the templates for the service, sorted by most recently created first (as before). To add a new template there is a new page with a form asking you what kind of template you want to create. This is necessary because in the past we knew what kind of template you wanted to create based on the kind you were looking at. What’s the impact of this change on new users? --- This change alters the onboarding process slightly. We still want to take people through the empty templates page from the call-to-action on the dashboard because it helps them understand that to send a message using Notify you need a template. But because we don’t have separate pages for emails/text messages we will have to send users through the extra step of choosing what kind of template to create. This is a bit clunkier on first use but: - it still gets the point across - it takes them through the actual flow they will be using to create new templates in the future (ie they’re learning how to use Notify, not just being taken through a special onboarding route) I’m not too worried about this change in terms of the experience for new users. Furthermore, by making it now we get to validate whether it’s causing any problems in the lab research booked for next week. What’s the impact of this change on current services? --- Looking at the top 15 services by number of templates[2], most are using either text messages or emails. So this change would not have a significant impact on these services because the page will not get any longer. In other words we wouldn’t be making it worse for them. Those services who do use both are not using as many templates. The worst-case scenario is SSCS, who have 16 templates, evenly split between email and text messages. So they would go from having 8 templates per page to 16, which is still less than half the number that HMPO or Digital Marketplace are managing. References --- 1. https://en.wikipedia.org/wiki/The_Magical_Number_Seven,_Plus_or_Minus_Two 2. Template usage by service Service name \| Template count \| Template types ---------------------------------------\|----------------\|--------------- Her Majesty's Passport Office \| 40 \| sms Digital Marketplace \| 40 \| email GovWifi-Staging \| 19 \| sms GovWifi \| 18 \| sms Digital Apprenticeship Service \| 16 \| email SSCS \| 16 \| both Crown Commercial Service MI Collection \| 15 \| email Help with Prison Visits \| 12 \| both Digital Future \| 12 \| email Export Licensing Service \| 11 \| email Civil Money Claims \| 9 \| both DVLA Drivers Medical Service \| 9 \| sms GOV.UK Notify \| 8 \| both Manage your benefit overpayments \| 8 \| both Tax Renewals \| 8 \| both 2017-02-28 12:16:35 +00:00			`<nav>`
			`<a class="pill-separate-item" href="{{ url_for('.choose_template', service_id=current_service.id) }}">`
			`{% if current_service.can_send_letters %}`
			`Write an email, text message or letter`
			`{% else %}`
			`Write an email or text message`
			`{% endif %}`
			`</a>`
Add a new pattern for sub-navigation This is like the ‘pill’ pattern that we use for filtering lists of notifications. However it is meant for navigating between discrete things, not a filtered view of the same list. This is why is has a gutter between each item, and no selected state. Turns out we already had a pattern about this on the dashboard, so this commit also changes the dashboard to use the same code. 2016-09-20 11:46:56 +01:00			`</nav>`