mirror of
https://github.com/GSA/notifications-admin.git
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87 lines
2.4 KiB
HTML
87 lines
2.4 KiB
HTML
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{% extends "withoutnav_template.html" %}
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{% from "components/textbox.html" import textbox %}
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{% from "components/page-footer.html" import page_footer %}
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{% block page_title %}
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Feedback – GOV.UK Notify
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{% endblock %}
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{% block maincolumn_content %}
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<h1 class="heading-large">
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Support
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</h1>
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<div class="grid-row">
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<div class="column-two-thirds">
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<p>
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<a href="{{ url_for('.feedback') }}">I have a problem or question</a>
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</p>
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<div class="grid-row">
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<div class="column-two-thirds">
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<h2 class="heading-medium">
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Support process
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</h2>
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<p>
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If you have a problem, first check for known issues on the
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GOV.UK Notify <a href="https://status.notifications.service.gov.uk">system status page</a>.
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Subscribe to get alerts on the progress of any listed issue.
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</p>
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<h2 class="heading-small">
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During office hours
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</h2>
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<p>
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Our office hours are 9.30am to 5.30pm, Monday to Friday.
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</p>
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<p>
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We’ll reply within 30 minutes whether you’re
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reporting a problem or just asking a question.
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</p>
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<p>
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The team are also available to answer questions on the
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<a href="https://ukgovernmentdigital.slack.com/messages/govuk-notify">cross-government Slack channel</a>.
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</p>
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<h2 class="heading-small">
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Out of hours support
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</h2>
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<p>
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We offer 24 hour online support if you have a GOV.UK Notify
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account and we’ve made your service live. We have different
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response times depending on whether the problem you want to
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report is an emergency.
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</p>
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<p>
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It’s only an emergency if:
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</p>
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<ul class="list list-bullet">
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<li>
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no one in your team can log in
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</li>
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<li>
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a ‘technical difficulties’ error appears when you try to
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upload a file
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</li>
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<li>
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a 500 response code appears when you try to send messages
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using the API
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</li>
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</ul>
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<p>
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We’ll reply within 30 minutes and give you hourly updates
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until the problem’s fixed.
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</p>
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<p>
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We’ll reply by the next working day for any other problems.
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</p>
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</div>
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</div>
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{% endblock %}
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