notifications-admin/app/main/views/feedback.py

import requests
from flask import render_template, url_for, redirect, flash, current_app, abort
from flask_login import current_user
from app.main import main
from app.main.forms import SupportType, Support


@main.route('/support', methods=['GET', 'POST'])
def support():
    form = SupportType()
    if form.validate_on_submit():
        return redirect(url_for(
            '.feedback',
            ticket_type=form.support_type.data,
        ))
    return render_template('views/support/index.html', form=form)


@main.route('/support/contact/<ticket_type>', methods=['GET', 'POST'])
def feedback(ticket_type):
    if ticket_type not in ['problem', 'question']:
        abort(404)
    form = Support()
    if form.validate_on_submit():
        if current_user.is_authenticated:
            user_email = current_user.email_address
            user_name = current_user.name
        else:
            user_email = form.email_address.data
            user_name = form.name.data or None
        feedback_msg = 'Environment: {}\n{}\n{}'.format(
            url_for('main.index', _external=True),
            '' if user_email else '{} (no email address supplied)'.format(form.name.data),
            form.feedback.data
        )
        data = {
            'person_email': user_email or current_app.config.get('DESKPRO_PERSON_EMAIL'),
            'person_name': user_name,
            'department_id': current_app.config.get('DESKPRO_DEPT_ID'),
            'agent_team_id': current_app.config.get('DESKPRO_ASSIGNED_AGENT_TEAM_ID'),
            'subject': 'Notify feedback',
            'message': feedback_msg,
            'label': ticket_type,
        }
        headers = {
            "X-DeskPRO-API-Key": current_app.config.get('DESKPRO_API_KEY'),
            'Content-Type': "application/x-www-form-urlencoded"
        }
        resp = requests.post(
            current_app.config.get('DESKPRO_API_HOST') + '/api/tickets',
            data=data,
            headers=headers)
        if resp.status_code != 201:
            current_app.logger.error(
                "Deskpro create ticket request failed with {} '{}'".format(
                    resp.status_code,
                    resp.json())
                )
            abort(500, "Feedback submission failed")
        flash("Thanks, we’ve received your feedback", 'default_with_tick')
        return redirect(url_for('.support', ticket_type=ticket_type))

    return render_template(
        'views/support/{}.html'.format(ticket_type),
        form=form,
        ticket_type=ticket_type
    )