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notifications-admin/app/templates/views/support/public.html

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Direct members of the public somewhere more useful We can’t give advice to members of the public, but increasingly we’re seeing them try to use our support form to ask. It would be better for them if we can direct them straight to somewhere more useful, before they have the chance to raise a support ticket. This commit replaces the report a problem/ask a question triaging for users who aren’t signed in. It’s not possible for non-signed-in users to raise an priority 1 ticket, so we never need to triage the tickets in this way. Instead we can triage people based on whether they work in the public sector or not. If they do then we send them on to the feedback form. If not then they go to a new page which contains some useful links. We’ve chosen these links based on some analysis of the support tickets we’ve received recently[1] 1. https://docs.google.com/spreadsheets/d/1uBQn-ZnCYfz6ltFaUKZpytgvBF0-MeshCLZ1cD74R0c/edit?usp=sharing
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{% extends "withoutnav_template.html" %}
{% from "components/page-header.html" import page_header %}
{% block per_page_title %}
Use meta tag to tell search engines not to index Google’s documentation says: > robots.txt is not a mechanism for keeping a web page out of Google. To > keep a web page out of Google, you should use noindex directives A noindex directive means adding the following meta tag to pages that shouldn’t be indexed: ```html <meta name="robots" content="noindex" /> ``` It’s also possible to set the directive as a HTTP header, but this seems trickier to achieve on a per-view basis in Flask. I’ve implemented this as a decorator so it can quickly be added to any other pages that we decide shouldn’t appear in search results.
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The GOV.UK Notify service is for people who work in the government
Direct members of the public somewhere more useful We can’t give advice to members of the public, but increasingly we’re seeing them try to use our support form to ask. It would be better for them if we can direct them straight to somewhere more useful, before they have the chance to raise a support ticket. This commit replaces the report a problem/ask a question triaging for users who aren’t signed in. It’s not possible for non-signed-in users to raise an priority 1 ticket, so we never need to triage the tickets in this way. Instead we can triage people based on whether they work in the public sector or not. If they do then we send them on to the feedback form. If not then they go to a new page which contains some useful links. We’ve chosen these links based on some analysis of the support tickets we’ve received recently[1] 1. https://docs.google.com/spreadsheets/d/1uBQn-ZnCYfz6ltFaUKZpytgvBF0-MeshCLZ1cD74R0c/edit?usp=sharing
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{% endblock %}
{% block maincolumn_content %}
<div class="govuk-grid-row">
<div class="govuk-grid-column-two-thirds">
{{ page_header(
'The GOV.UK Notify service is for people who work in the government',
back_link=url_for('.support')
) }}
<p class="govuk-body">
Update content Update descriptions of pages and services. Shorten one of the link titles.
2020-05-07 16:38:13 +01:00
We cannot give advice to the public. We do not have access to information about you held by government departments.
Direct members of the public somewhere more useful We can’t give advice to members of the public, but increasingly we’re seeing them try to use our support form to ask. It would be better for them if we can direct them straight to somewhere more useful, before they have the chance to raise a support ticket. This commit replaces the report a problem/ask a question triaging for users who aren’t signed in. It’s not possible for non-signed-in users to raise an priority 1 ticket, so we never need to triage the tickets in this way. Instead we can triage people based on whether they work in the public sector or not. If they do then we send them on to the feedback form. If not then they go to a new page which contains some useful links. We’ve chosen these links based on some analysis of the support tickets we’ve received recently[1] 1. https://docs.google.com/spreadsheets/d/1uBQn-ZnCYfz6ltFaUKZpytgvBF0-MeshCLZ1cD74R0c/edit?usp=sharing
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</p>
<p class="govuk-body">
There are other pages on GOV.UK where you can get help:
</p>
<h2 class="govuk-heading-m govuk-!-margin-bottom-1">
<a class="govuk-link govuk-link--no-visited-state" href="https://www.gov.uk/coronavirus">Coronavirus (COVID-19)</a>
</h2>
<p class="govuk-body">
Update content Update descriptions of pages and services. Shorten one of the link titles.
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Find guidance and support.
Direct members of the public somewhere more useful We can’t give advice to members of the public, but increasingly we’re seeing them try to use our support form to ask. It would be better for them if we can direct them straight to somewhere more useful, before they have the chance to raise a support ticket. This commit replaces the report a problem/ask a question triaging for users who aren’t signed in. It’s not possible for non-signed-in users to raise an priority 1 ticket, so we never need to triage the tickets in this way. Instead we can triage people based on whether they work in the public sector or not. If they do then we send them on to the feedback form. If not then they go to a new page which contains some useful links. We’ve chosen these links based on some analysis of the support tickets we’ve received recently[1] 1. https://docs.google.com/spreadsheets/d/1uBQn-ZnCYfz6ltFaUKZpytgvBF0-MeshCLZ1cD74R0c/edit?usp=sharing
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</p>
<h2 class="govuk-heading-m govuk-!-margin-bottom-1">
<a class="govuk-link govuk-link--no-visited-state" href="https://www.gov.uk/contact">Contact the government</a>
</h2>
<p class="govuk-body">
Revert change
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Ask about benefits, driving, transport, tax, and more.
Direct members of the public somewhere more useful We can’t give advice to members of the public, but increasingly we’re seeing them try to use our support form to ask. It would be better for them if we can direct them straight to somewhere more useful, before they have the chance to raise a support ticket. This commit replaces the report a problem/ask a question triaging for users who aren’t signed in. It’s not possible for non-signed-in users to raise an priority 1 ticket, so we never need to triage the tickets in this way. Instead we can triage people based on whether they work in the public sector or not. If they do then we send them on to the feedback form. If not then they go to a new page which contains some useful links. We’ve chosen these links based on some analysis of the support tickets we’ve received recently[1] 1. https://docs.google.com/spreadsheets/d/1uBQn-ZnCYfz6ltFaUKZpytgvBF0-MeshCLZ1cD74R0c/edit?usp=sharing
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</p>
<h2 class="govuk-heading-m govuk-!-margin-bottom-1">
Update content Update descriptions of pages and services. Shorten one of the link titles.
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<a class="govuk-link govuk-link--no-visited-state" href="https://www.gov.uk/report-suspicious-emails-websites-phishing">Report internet scams and phishing</a>
Direct members of the public somewhere more useful We can’t give advice to members of the public, but increasingly we’re seeing them try to use our support form to ask. It would be better for them if we can direct them straight to somewhere more useful, before they have the chance to raise a support ticket. This commit replaces the report a problem/ask a question triaging for users who aren’t signed in. It’s not possible for non-signed-in users to raise an priority 1 ticket, so we never need to triage the tickets in this way. Instead we can triage people based on whether they work in the public sector or not. If they do then we send them on to the feedback form. If not then they go to a new page which contains some useful links. We’ve chosen these links based on some analysis of the support tickets we’ve received recently[1] 1. https://docs.google.com/spreadsheets/d/1uBQn-ZnCYfz6ltFaUKZpytgvBF0-MeshCLZ1cD74R0c/edit?usp=sharing
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</h2>
<p class="govuk-body">
Update content Update descriptions of pages and services. Shorten one of the link titles.
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Advice on suspicious emails and text messages.
Direct members of the public somewhere more useful We can’t give advice to members of the public, but increasingly we’re seeing them try to use our support form to ask. It would be better for them if we can direct them straight to somewhere more useful, before they have the chance to raise a support ticket. This commit replaces the report a problem/ask a question triaging for users who aren’t signed in. It’s not possible for non-signed-in users to raise an priority 1 ticket, so we never need to triage the tickets in this way. Instead we can triage people based on whether they work in the public sector or not. If they do then we send them on to the feedback form. If not then they go to a new page which contains some useful links. We’ve chosen these links based on some analysis of the support tickets we’ve received recently[1] 1. https://docs.google.com/spreadsheets/d/1uBQn-ZnCYfz6ltFaUKZpytgvBF0-MeshCLZ1cD74R0c/edit?usp=sharing
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</p>
</div>
</div>
{% endblock %}
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