notifications-admin/app/templates/views/message-status.html

{% extends "withoutnav_template.html" %}
{% from "components/sub-navigation.html" import sub_navigation %}

{% block per_page_title %}
  What happens when you send a message OR Message states you’ll see in Notify
{% endblock %}

{% block maincolumn_content %}

<div class="grid-row">
  <div class="column-one-third">
    {{ sub_navigation(navigation_links) }}
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  <div class="column-two-thirds">

    <h1 class="heading-large">What happens when you send a message // Message states you’ll see in Notify</h1>

    <p>When you send a message using GOV.UK Notify, it moves through different states.</p>
    <p>Notify’s real-time dashboard lets you check the status of any message, to see when it was delivered. You can use our API to check the status of your messages too.</p>
    <p>For security, this information is only available for X days after a message has been sent. You can download a list of sent messages for your own records.</p>

    <p><a href="https://www.notifications.service.gov.uk/documentation">Read our documentation</a> for a detailed list of API message statuses.</p>
    <img
        src="{{ asset_url('images/message-sending-flow.svg') }}"
        alt="A picture of the sending flow of messages in Notify, showing the three states of Sending, Delivered, And Failed. Also shows the next
             steps when messages fail, deleting data and trying a new channel for permanent failures, and trying again or trying a new channel for
             temporary failures"
        style="width: 100%;"
    >
    <h2 id="messagestatus" class="heading-medium">Message status – emails and text messages</h2>
    <h3 class="heading-small">Sending</h3>
    <p>GOV.UK Notify has sent the message to the provider. The provider will try to deliver the message to the recipient. GOV.UK Notify is waiting for delivery information.</p>
    <h3 class="heading-small">Sent internationally (text messages only)</h3>
    <p>The message was sent to an international number. The mobile networks in some countries do not provide any more delivery information.</p>
    <h3 class="heading-small">Delivered</h3>
    <p>The message was successfully delivered.</p>
    <p>Notify will not tell you if a user has opened or read a message.</p>
    <h3 class="heading-small" id="does-not-exist">Phone number or email address does not exist</h3>
    <p>The provider could not deliver the message because the email address or phone number was wrong.
    <p>You should remove these email addresses or phone numbers from your database.</p>
    <p>You’ll still be charged for text messages to numbers that do not exist.</p>
    <h3 class="heading-small" id="not-accepting-messages">Inbox or phone not accepting messages right now</h3>
    <p>The provider could not deliver the message after trying for 72 hours.</p>
    <p>This can happen when the recipient’s inbox is full or their phone is off.</p>
    <p>You can try to send the message again.</p>
    <p>You’ll still be charged for text messages to phones that are not accepting messages.</p>
    <h3 class="heading-small" id="technical-failure">Technical failure</h3>
    <p>Your message was not sent because there was a problem between Notify and the provider.</p>
    <p>You’ll have to try sending your messages again.</p>
    <p>You will not be charged for text messages that are affected by a technical failure.</p>

    <h2 class="heading-medium">Message status – letters</h2>
    <h3 class="heading-small">Sent</h3>
    <p>GOV.UK Notify has sent the letter to the provider to be printed.</p>
    <h3 class="heading-small">Cancelled</h3>
    <p>Sending cancelled. Your letter will not be printed or dispatched.</p>
    <h3 class="heading-small">Technical failure</h3>
    <p>GOV.UK Notify had an unexpected error while sending to our printing provider.</p>

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{% endblock %}