{% extends "content_template.html" %} {% from "components/table.html" import mapping_table, row, text_field, edit_field, field with context %} {% from "components/sub-navigation.html" import sub_navigation %} {% block per_page_title %} Guidance {% endblock %} {% block content_column_content %}
This section explains how to:
You can see a list of formatting instructions on the edit template page:
Email templates can include:
Letter templates can include headings and bullets.
Notify does not allow bold, italics, subheadings, underlined text, HTML formatting or different fonts. This is because they can make it harder for users to read what you’ve written.
When composing an email or text message, write URLs in full and Notify will convert them into links for you.
You cannot convert text into a link. Research shows that recipients like to read the URL to check a link looks genuine before they click it. This is hard to do if the URL is hidden behind clickable link text.
If your links are very long, we do not recommend using a third-party link shortening service because:
To personalise the content of your messages, add a placeholder to the template.
Placeholders are filled in with details, like a name or reference number, each time you send a message.
To add a placeholder to the template:
When you send a message you can either:
If you upload a list, the column names need to match the placeholders in your template.
To add optional content to your emails and text messages:
For each person you send this message to, specify ‘yes’ or ‘no’ to show or hide this content. You can either:
If you upload a list, the column names need to match the optional content in your template.
You cannot add optional content to a letter.
{% endblock %}